Account Manager

TopNotch HR Consulting Firm; Kuala Selangor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A prominent consulting firm in Kuala Selangor is seeking an experienced account manager to maintain and strengthen merchant relationships. The role involves supporting onboarding, driving adoption of solutions, and leveraging data analytics to enhance performance. Ideal candidates have at least 2 years in account management or sales and excellent communication skills. Proficiency in Excel and the ability to build relationships with partners are critical. Join a dynamic environment where your analytical and collaborative skills will thrive.

Qualifications

• Minimum of 2 years’ experience in account management, sales, or a similar role.
• Strong ability to build and manage relationships with executive-level partners.
• Excellent communication skills for effective engagement at all levels.
• Collaborative mindset thriving in fast-paced environments.
• Strong analytical thinking and problem-solving skills.
• Proficiency in Excel for data analysis and validation.
• Effective project management capabilities with multiple priorities.
• Demonstrated ability to meet quarterly targets.

Responsibilities

• Maintain relationships with existing merchants to ensure satisfaction.
• Support onboarding process for merchants adopting solutions.
• Drive adoption and effective utilization of omnicommerce offerings.
• Cultivate relationships with high-value partners.
• Leverage data analytics to enhance merchant performance.
• Work collaboratively with sales and marketing teams.

Skills

Account management

Sales

Communication skills

Analytical thinking

Project management

Education

Bachelor's degree or equivalent experience

Tools

Excel

Job description

TopNotch HR Consulting Firm – Kuala Selangor, Selangor

Responsibilities

• Maintain and strengthen relationships with existing merchants to ensure satisfaction and long-term retention.
• Support the onboarding process for merchants adopting omnicommerce solutions, ensuring a seamless transition and operational readiness.
• Provide continuous support and strategic guidance to help merchants optimize their use of available products and services.

Product Adoption & Optimization

• Drive adoption and effective utilization of solutions such as Dine-Out Deals, STO, Reservations, and other omnicommerce offerings.
• Collaborate with merchants to identify opportunities for improvement and growth using available tools and products.

Partner Engagement & Growth

• Cultivate and grow relationships with high-value partners, ensuring success and identifying potential expansion opportunities.
• Facilitate strategic initiatives and offer insights to support partners in achieving their business goals.

Data-Driven Account Strategy

• Leverage data analytics to enhance merchant performance and identify areas for improvement.
• Use Excel to consolidate, validate, and interpret data to support accurate and informed decision-making.

Cross-Functional Collaboration

• Work collaboratively with sales, marketing, and product teams to enrich merchant offerings and provide impactful feedback.
• Participate in cross-departmental initiatives to support the overall success of omnicommerce strategies.

What You’ll Bring to the Role

• Minimum of 2 years’ experience in account management, sales, or a similar role.
• A Bachelor’s degree in a relevant field or equivalent hands-on experience.
• Strong ability to build and manage relationships with executive-level partners and stakeholders.
• Excellent communication skills, with the ability to engage effectively with partners at all levels and deliver compelling presentations.
• A collaborative and adaptable mindset, thriving in dynamic, fast-paced environments.
• Strong analytical thinking and problem-solving skills, with a data-driven approach to identifying business challenges and opportunities.
• Proficiency in Excel, including functions for data analysis, consolidation, and validation (advanced skills are an advantage).
• Effective project management capabilities with a track record of handling multiple priorities and meeting deadlines.
• Demonstrated ability to meet quarterly targets and drive measurable business outcomes.
• Proficiency in English and Bahasa Malaysia; knowledge of Mandarin or other languages is a plus.