Account Manager

Apaylater; Kuala Lumpur; Hybrid; MYR 70,000 - 90,000; Full time

Job summary

A leading fintech company located in Kuala Lumpur is looking for a Merchant Relationship Manager to join their team. You will build strong relationships with merchants, collaborate on marketing efforts, and analyze KPIs to drive business growth. The ideal candidate has over 3 years of experience in account or partner management, preferably in e-commerce or fintech. Proficiency in English is required, and knowledge of Bahasa Malaysia or Mandarin is a plus. Enjoy flexible working arrangements and a supportive company culture.

Benefits

Flexible work-from-home arrangements

Meal allowance

Career development opportunities

Qualifications

• 3+ years in Account Management, Business Development, or Partner Management.
• Preferably in e-commerce, fintech, or payments.
• Strong merchant- and customer-centric mindset.

Responsibilities

• Build and maintain relationships with strategic merchant partners.
• Support onboarding and growth strategies.
• Collaborate with marketing and operations to drive campaigns.
• Analyze merchant KPIs to identify growth opportunities.
• Represent the merchant voice across teams.

Skills

Account Management

Business Development

Partner Management

Merchant-centric mindset

Customer-centric mindset

Problem-solving

Job description

Join Atome Financial as a Merchant Relationship Manager – Drive Growth, Build Partnerships, and Make an Impact!

Are you passionate about building strong relationships, driving business growth, and delivering measurable impact? At Atome Financial, a leading ASEAN fintech unicorn, we are seeking a Merchant Relationship Manager to join our dynamic team.

Why You’ll Love Working With Us:

• Be part of a fast-growing fintech company with 1,400+ employees across 5 ASEAN markets
• Thrive in a collaborative, high-performance culture that values innovation, quality, and integrity
• Flexible work-from-home arrangements to support work-life balance
• Meal allowance provided to make your workdays easier
• Convenient office location close to public transport for stress-free commuting
• Enjoy opportunities for career development, cross-functional exposure, and professional growth

What You’ll Be Doing:

Merchant Relationship & Performance Management

• Build and maintain strong, long-term relationships with strategic merchant partners
• Understand merchant goals and challenges to deliver tailored solutions and maximize ROI
• Support onboarding, growth strategies, and post-acquisition partnership success

Campaign Strategy & Execution

• Collaborate with marketing and operations teams to drive online and offline campaigns
• Coordinate campaign planning, asset collection, execution, and performance tracking
• Provide insights and recommendations to improve merchant campaign performance

Business Growth & Problem Solving

• Analyze merchant KPIs (GMV, conversion, transaction volume) to identify growth opportunities
• Recommend solutions to expand Atome’s offerings and enhance merchant ROI
• Resolve escalations efficiently and act as a strategic advisor to merchants

Cross-Functional Collaboration

• Represent the merchant voice across teams, influencing marketing, operations, and product strategy
• Share insights to inform campaign planning and product enhancements

What We’re Looking For:

• 3+ years in Account Management, Business Development, or Partner Management, preferably in e-commerce, fintech, or payments
• Strong merchant- and customer-centric mindset with a focus on driving business growth
• Proficiency in English required; Bahasa Malaysia and/or Mandarin is an advantage

If you are driven by results, love building strong partnerships, and want to be part of a fintech leader, click “Apply Now” to join Atome Financial and make a real impact!