Account Manager

Dialog Group Berhad; Johor; On-site; MYR 80,000 - 110,000; Full time

Job summary

A top technical service provider in oil and gas seeks an experienced Account Manager to drive commercial activities and develop strong customer relationships. The role requires a degree and relevant experience in bulk liquid terminals or similar industries. Key responsibilities include market research, generating new business opportunities, and managing contracts. The ideal candidate will thrive in a fast-paced environment and possess strong project management and negotiation skills.

Qualifications

• Minimum 4 years of experience in bulk liquid terminals, oil & gas plant, or refinery.
• At least 2 years in marketing, sales, or business development in a relevant role.

Responsibilities

• Drive commercial and business development activities for the Terminals business.
• Develop and maintain strong relationships with customers.
• Conduct market research to identify trends and challenges.
• Generate new business opportunities and negotiate contracts.

Skills

Terminal knowledge in Operation, Customer Service, Safety

Customer relationship management

Collaboration and cross-functional coordination

Market research and analysis

Contract negotiation and management

Budget management

Business reporting

Project management

Computer skills eg. PowerPoint, Excel

Education

Degree in related field

Job description

Account Manager

Job Location: Dialog Terminals, Langsat Office

About DIALOG

DIALOG is a leading technical service provider in the oil, gas and petrochemical industries. We serve a diverse range of customers that include multinational oil majors, national oil companies as well as multinational engineering and service providers located throughout the world. Established in 1984, DIALOG has grown both organically and through strategic alliances with internationally renowned technology partners.

Job Purpose

Drive the commercial and business development activities of the Dialog Group Terminals business to achieve its long-term goal of becoming a major player in the bulk liquid terminal storage industry.

Key Accountabilities

• Develop and maintain strong relationships with existing customers by addressing their business needs and ensuring high service satisfaction.
• Establish good rapport and relationships with internal stakeholders to promote strong team spirit and functional support.
• Proactively engage with existing customers to gather feedback and insights, delivering exceptional service experiences to ensure customer retention.
• Conduct thorough market research to identify trends, opportunities, and challenges, ensuring the Terminals business remains competitive.
• Document customer interactions and market insights in detailed call reports.
• Generate and pursue new business opportunities by identifying and securing leads from both current and prospective customers requiring storage and service solutions.
• Collaborate with internal teams to support business development projects and initiatives for the Terminals business.
• Collaborate with the customer service department to address and resolve feedback or concerns regarding service delivery, ensuring customer satisfaction.
• Collaborate with internal stakeholders to investigate and resolve customer complaints, including collaborating with legal and finance teams on contractual and financial matters.
• Prepare and present commercial proposals, leading negotiations with both new and existing customers to finalize agreements.
• Demonstrate an in-depth understanding of GTC clauses during contract negotiations.
• Oversee the preparation and execution of contract agreements.
• Deliver impactful presentations to customers, proactively offering effective business solutions and emphasizing the Terminals’ value propositions.
• Drive revenue growth through the development of new business opportunities (e.g., value-added services) and the expansion of new and existing contracts.
• Support the implementation of commercial strategies rolled out by the Terminals business.

Functional / Technical Skills

• Terminal knowledge mainly in Operation, Customer Service, Safety
• Customer relationship management
• Collaboration and cross-functional coordination
• Market research and analysis
• Contract negotiation and management
• Budget management
• Business reporting
• Project management
• Computer skills eg. powerpoint, excel

Leadership Competency

Qualification(s)

• Degree in related field.
• At least 4 years of experience in bulk liquid terminals or oil & gas plant or refinery.
• At least 2 years of experience in marketing, sales or business development role in bulk liquid terminals or oil & gas plant or refinery.

Only shortlisted candidate will be contacted by hiring team