Account Management - Account Coordinator

TopNotch HR Consulting Firm; Kuala Selangor; On-site; MYR 200,000 - 250,000; Full time

Job summary

A recruitment consultancy in Kuala Selangor is seeking candidates to manage merchant activities, which include calls and relationship management. The ideal candidate should have a diploma or degree, with proficiency in Microsoft Excel or Google Sheets. The position invites fresh graduates and encourages candidates fluent in English, Malay, and Mandarin to apply. Strong communication skills and the ability to work under tight deadlines are crucial. Start immediately is preferred.

Qualifications

• Must be proficient in Microsoft Excel or Google Sheets.
• Strong communication skills and professional phone etiquette required.
• Highly organized and detail-oriented with the ability to work under tight deadlines.

Responsibilities

• Manage and maintain merchant activities by making calls and managing relationships.
• Process new sign-ups and store expansions using Salesforce accurately.
• Set up campaigns and manage inventory to ensure smooth operations.
• Assist in preparing contracts and sales documentation.
• Resolve issues and concerns raised by merchants promptly.

Skills

Proficiency in Microsoft Excel or Google Sheets

Fluent in English

Fluent in Malay

Fluent in Mandarin

Strong communication skills

Professional phone etiquette

Organized and detail-oriented

Education

Diploma or Degree in any field

Job description

TopNotch HR Consulting Firm – Kuala Selangor, Selangor

• Manage and maintain merchant activities by making calls, managing relationships, and following up with merchants.
• Process new sign-ups and store expansions using Salesforce accurately and efficiently.
• Set up campaigns and manage inventory to ensure smooth operations.
• Assist in preparing contracts, sales documentation, and coordinate merchant-related matters.
• Resolve any issues and concerns raised by merchants in a proactive and timely manner.

Requirements:

• Diploma or Degree in any field.
• Proficiency in Microsoft Excel or Google Sheets is a must.
• Fresh graduates are encouraged to apply.
• Language skills: Fluent in English, Malay, and Mandarin (preferred).
• Strong communication skills and professional phone etiquette.
• Ability and willingness to learn new CRM systems.
• Highly organized and detail-oriented with the ability to work under tight deadlines.
• Candidates able to start immediately and currently based in Klang Valley areas are preferred