Account Executive (Client management with telesales expeirence)

Upscale Sdn Bhd; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A growing consultancy firm in Petaling Jaya is seeking an Account Executive with experience in telesales and account management. The ideal candidate will communicate fluently in Chinese and English, develop relationships with clients, and manage onboarding processes. A degree in a business-related field is preferred. The role offers a competitive salary range of RM2,600 to RM3,200.

Qualifications

• 1 year Account Management experience required.
• 1 year experience in working directly with customers required.
• Preferred Project Management experience.

Responsibilities

• Ensure onboarding processes meet overall campaign schedule.
• Develop positive relationships with customers and monitor campaign status.
• Coordinate internal resources for flawless execution.

Skills

Telesales experience

Communication skills

Project Management

Microsoft Excel

Salesforce knowledge

Tableau experience

Education

Degree/Diploma in business-related field

Tools

Salesforce

Tableau

Microsoft products

Job description

Overview

Account Executive (Client management with telesales experience)

Location: VSQ PJ

Preferably: Open Race and gender

Salary: Base Salary RM2,600 – RM3,200

Interview date: Immediate

Working hours: 5 days a week

Position available: 2 headcount

Language requirement: Candidate must be able to read, write and communicate in Chinese. Must have experience in telesales. If candidate has experience in telesales handling clients from other industries (other than real estate), the client will consider also.

Purpose of hiring:

• Ensure onboarding processes meet overall campaign schedule and develop appropriate mitigation plan to secure onboarding completion date
• Develop positive relationships with customers, focused on overall campaign delivery
• Perform campaign monitoring, control and report campaign execution status, progress and KPIs; ensure full and effective reporting to management such as weekly/monthly reports and campaign reviews

Key Responsibilities

• Set priorities to achieve objectives and record all data related to campaign status and communications
• Identify and fulfil customer requirements, regularly inform the customers on campaign status and share information of campaign plan with the customers
• Coordinate internal resources for the flawless execution of onboarding process
• Follow Standard Operating Procedures
• Provide recurring reporting to customers regarding their campaign performance
• Towards the end of customer contracts, discuss renewal opportunities and work to maintain customer relationships with new contract agreements

Education Qualifications

Degree/Diploma in business-related preferred

Work Experience

Required:

• 1 year Account Management experience
• 1 year experience in working directly with customers

Preferred:

• Project Management experience preferred

Skills, Knowledge & Abilities

• Language – Spoken and written Chinese and English skills
• Software – knowledge in using all Microsoft products, especially Excel. Salesforce and Tableau experience a plus.
• Communication – Excellent communication skills between internal staff and external customers
• People Management – ability to work with various stakeholders for different accounts; provide clear goals and guidelines to ensure alignment