Account Admin

FWS Deions Industries; Gombak; On-site; MYR 100,000 - 150,000; Full time

Job summary

A growing manufacturing company in Gombak is looking for a detail-oriented Sales Admin to support sales operations and ensure smooth order processing and customer experience. The ideal candidate will have at least 2 years of experience in sales admin or customer service, be proficient in English and Mandarin, and possess strong communication skills. This role offers a salary range of RM2,500 – RM3,000, along with EPF & SOCSO contributions and career growth opportunities.

Benefits

EPF & SOCSO contributions

Annual leave & medical leave

Training and learning opportunities

Qualifications

• Minimum 2 years experience in sales admin / customer service / sales support (B2B preferred).
• Strong attention to detail, organized, and able to handle multiple tasks.
• Familiarity with order management systems or e-commerce platforms is an advantage.

Responsibilities

• Process and manage sales orders accurately from order confirmation to delivery.
• Act as a key liaison between customers and internal teams.
• Prepare and issue quotations for standard and OEM products.

Skills

Proficient in English

Proficient in Mandarin

Customer-oriented

Attention to detail

Good communication skills

Tools

Microsoft Excel

Microsoft Word

Job description

Sales Admin

FWS Deions Industries Sdn. Bhd.
📍 Batu Caves, Selangor

About Us

FWS Deions Industries Sdn. Bhd. is a growing Malaysian manufacturer specialising in deionized water and car care products, serving B2B customers such as workshops, OEM partners, and petrol stations.
We are looking for a detail-oriented and customer-focused Sales Admin to support our sales operations and ensure smooth order processing and customer experience.

Key Responsibilities (What You’ll Do)

1. Sales Order & Coordination

• Process and manage sales orders accurately from order confirmation to delivery

• Coordinate with production on job specifications, timelines, and delivery schedules

• Confirm order details with customers (pricing, delivery, payment terms, customization)

2. Customer Service & Relationship Support

• Act as a key liaison between customers and internal teams

• Provide updates on order status, delivery timelines, and payment matters

• Handle after-sales follow-ups and coordinate issue resolution when needed

3. Quotation & Invoicing

• Prepare and issue quotations for standard and OEM products

• Support invoice preparation and ensure billing accuracy

4. Records & Admin Support

• Maintain organized records of orders, invoices, and payment status

• Track follow-ups and ensure timely documentation

• Support sales and marketing with basic admin tasks when required

Requirements (Must-Have)

• Minimum 2 years experience in sales admin / customer service / sales support (B2B preferred)

• Proficient in English and Mandarin (spoken & written)

• Good working knowledge of Microsoft Excel, Word, and basic reporting

• Strong attention to detail, organized, and able to handle multiple tasks

• Customer-oriented with good communication skills

Nice to Have (Advantages)

• Experience in automotive, industrial, or OEM-related products

• Familiarity with order management systems or e-commerce platforms (e.g. Shopee)

• Ability to suggest improvements to streamline order processing

Salary & Benefits

• Salary range: RM2,500 – RM3,000 (commensurate with experience)

• EPF & SOCSO contributions

• Annual leave & medical leave (as per statutory requirements)

• Training and learning opportunities in a growing manufacturing business

• Supportive team environment with exposure to B2B operations and OEM clients

• Career growth opportunities as the company expands

Why Join Us?

• Work directly with real products and real customers (not just paperwork)

• Be part of a growing manufacturing business with long-term potential

• Learn end-to-end sales operations, production coordination, and B2B customer management