(A) Account Executive

Idealseed Resources Sdn Bhd; Selangor; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading resource management company in Malaysia is seeking a candidate for account management. This role involves ensuring on-boarding processes meet campaign schedules, developing client relationships, and performing campaign monitoring. The ideal candidate should have a degree/diploma in a business-related field, ideally with customer-facing experience. Skills in Microsoft products, excellent communication, and optionally Chinese language proficiency are advantageous. Candidates with 1 year of account management experience are strongly encouraged to apply.

Qualifications

• 1 year of Account Management experience is required.
• 1 year experience working directly with customers is required.
• Project Management experience is preferred.

Responsibilities

• Ensure on-boarding processes meet overall campaign schedule.
• Develop positive relationships with customers.
• Perform campaign monitoring and reporting.
• Set priorities to achieve objectives.
• Supply recurring reporting on campaign performance.
• Discuss renewal opportunities with customers.

Skills

Excellent communication skills

Knowledge of Microsoft products

Spoken and written Chinese

Experience with Salesforce

Experience with Tableau

Education

Degree/Diploma in business related field

Tools

Microsoft Excel

Salesforce

Tableau

Job description

Responsibilities

• Ensure on-boarding processes meet overall campaign schedule and develop appropriate mitigation plan to secure on-boarding completion data
• Develop positive relationship with the customers, focused on overall campaign delivery
• Perform campaign monitoring, control and report campaign execution status, progress and KPIs; ensure full and effective reporting to management such as weekly/monthly reports and campaign reviews

Key Accountabilities

• Set priorities to achieve objectives and record all data related to campaign status and communications
• Identify and fulfill customer requirements, regularly inform the customers on campaign status and share information of campaign plan with the customers
• Coordinating internal resources for the flawless execution of on-boarding process
• Follow Standard Operating Procedures
• Supply recurring reporting to customer regarding their campaign performance
• Toward the end of customer contracts, discuss renewal opportunities and work to maintain customer relationship with new contract agreements

Education Qualifications

Degree/Diploma in business related preferred

Work Experience

Required:

• 1 year Account Management experience
• 1 year experience in working directly with Customers

Preferred:

• Project Management experience preferred

Skills, Knowledge & Abilities

• Spoken and written Chinese will be an added advantage
• Software – knowledge in using all Microsoft products, especially Excel. Salesforce and Tableau experience a plus.
• Communication – Excellent communication skills between internal staff and external customers
• People Management – working with various stakeholders for different accounts; you will need to provide clear goals and guideline to everyone to ensure everyone is on the same track