4PL Transport & Quality Manager

DHL Supply Chain; Bayan Lepas; On-site; MYR 120,000 - 160,000; Full time

Job summary

A global logistics company in Penang is looking for a Lead Control Tower Manager to oversee transport execution and logistics planning. The ideal candidate will have over 6 years of experience in logistics operations, strong analytical skills, and a proven track record in quality management. This role involves coordinating with multiple stakeholders and ensuring compliance with client SLAs. The company offers a dynamic environment focused on continuous improvement and operational excellence.

Qualifications

• Minimum 6 years’ experience in logistics operations, preferably in a control tower or LLP/4PL environment.
• Minimum 3 years' of experience in quality management, compliance, or continuous improvement roles.
• Minimum 3 years' of experience with TMS, visibility platforms, and transport/logistics processes.

Responsibilities

• Lead and manage control tower teams overseeing transport execution, planning, and exception handling.
• Ensure real-time visibility and proactive resolution of logistics issues across the supply chain.
• Maintain alignment with client SLAs, KPIs, and operational requirements.

Skills

Logistics operations management

Quality management

Stakeholder communication

Analytical skills

Education

Bachelor’s degree in Logistics, Supply Chain Management, Engineering

Job description

Lead and manage control tower teams overseeing transport execution, planning, and exception handling.

Ensure real-time visibility and proactive resolution of logistics issues across the supply chain.

Maintain alignment with client SLAs, KPIs, and operational requirements.

Coordinate with internal and external stakeholders (carriers, warehouses, 3PLs) to ensure seamless logistics flow.

Monitor and analyze operational KPIs (OTIF, lead time adherence, cost-to-serve, etc.).

Lead root cause analysis for service failures and drive corrective actions.

Prepare regular performance reports for internal leadership and client governance meetings.

Define and implement quality standards, procedures, and best practices within the LLP framework.

Manage quality audits, compliance checks, and documentation in alignment with ISO and client‑specific standards.

Lead incident and non‑conformance management processes, ensuring timely resolution and preventive measures.

Requirements

• Minimum Bachelor’s degree in Logistics, Supply Chain Management, Engineering, or related field (Master’s Degree is an added advantage)
• Minimum 6 years’ experience in logistics operations, preferably in a control tower or LLP/4PL environment.
• Minimum 3 years' of experience in quality management, compliance, or continuous improvement roles.
• Minimum 3 years' of experience of TMS, visibility platforms, and transport/logistics processes.
• Minimum 3 years' of experience in multi‑country & multi‑site stakeholder/client communication and governance management.