24/7 Banking Customer Service Officer

Recruit Express; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading recruitment firm in Kuala Lumpur is seeking a Customer Service Officer to provide exceptional service in a 24/7 environment. The successful candidate will be responsible for delivering high-quality responses to customer inquiries, resolving complaints, and educating customers about various products. Ideal for candidates with a diploma and a positive attitude, this role welcomes fresh graduates and entails working shifts, weekends, and public holidays. Join this dynamic team to enhance customer experiences and maintain high service quality.

Qualifications

• Able to work shifts, weekends, and public holidays.
• Experience in call centre, banking, or customer service is an advantage.
• Fresh graduates welcome to apply.

Responsibilities

• Provide 24/7 one-stop customer service via phone.
• Deliver high-quality, professional, and personalized service.
• Handle and resolve complaints efficiently.

Skills

Good English communication skills

Pleasant voice and good telephone manners

Detail-oriented

Positive attitude

Proactive

Education

Diploma

Job description

A leading recruitment firm in Kuala Lumpur is seeking a Customer Service Officer to provide exceptional service in a 24/7 environment. The successful candidate will be responsible for delivering high-quality responses to customer inquiries, resolving complaints, and educating customers about various products. Ideal for candidates with a diploma and a positive attitude, this role welcomes fresh graduates and entails working shifts, weekends, and public holidays. Join this dynamic team to enhance customer experiences and maintain high service quality.