lavori da Marketing Digital in località United States

Description

We're seeking a Creators Account Manager to spearhead our Invoicing Automation program and enhance the creator experience. This role will oversee end-to-end creator payments, accounting, and tax processes while implementing data-driven strategies to boost program adoption, satisfaction, and growth

Key job responsibilities

• Develop and execute business and marketing strategies for creator invoicing and payment workflows, including performance optimization and backlog management.

• Drive adoption of automated invoicing solutions to enhance payment efficiency.

• Spearhead marketing initiatives to achieve invoicing and payment excellence.

• Cultivate and maintain partnerships across Finance, Legal, Tech, FinOps, Tax, Compliance, and Customer Service teams.

• Create and implement comprehensive invoicing and payment training programs for creators.

• Monitor and analyze performance metrics to deliver actionable insights.

• Orchestrate creator communications through newsletters and marketing channels.

• Manage strategic partner onboarding and cultivate creator relationships.

• Conduct quarterly satisfaction surveys and implement feedback-driven improvements..

• Resolve payment disputes and oversee invoicing reconciliation processes

About the team

Inclusive team culture

At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work Life Balance

We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.

Basic Qualifications

• 1+ years of program or project management experience

• Knowledge of SQL and Advanced Excel (Array and Statistical formulas)

• Experience using data to influence business decisions

• Speak, write, and read fluently in English

Preferred Qualifications

• Knowledge of analytics & statistical tools such as SAS, PowerBI, SQL & ETL DW concepts

• Knowledge of visualization tools such as Tableau, Datazen, SSRS

• Experience back office operations, escalation management and troubleshooting environments

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.