Customer Care Specialist

Sensia Global; Xico; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading automation specialist in oil and gas located in Mexico is seeking a professional to manage customer inquiries and order support. The ideal candidate will have over 2 years of experience in Customer Service, a Bachelor's degree, and advanced English skills. Responsibilities include processing customer inquiries through CRM, ensuring pricing compliance, and coordinating orders. The company values collaborative problem-solving skills and experience with ERP systems like Oracle or SAP.

Formación

• 2+ years of experience in similar roles.
• Advanced English level – Mandatory.
• Experience with ERP systems is necessary.

Responsabilidades

• Process customer inquiries through Sensia CRM.
• Provide standard product and spares quotes.
• Ensure compliance with pricing and order terms.
• Coordinate orders and resolve shipping status issues.
• Support collections team on aging invoices.

Conocimientos

Customer Service

Order Support

Problem-solving

Collaboration

Educación

Bachelor's degree

Herramientas

ERP Systems (Oracle, Dynamics, SAP)

Descripción del empleo

About Sensia

We bring together the _best of the best_ : the pioneering process automation, real-time control and IoT technologies of Rockwell Automation, combined with the unmatched measurement and instrument, software and analytics capabilities of Schlumberger.

Sensia is further strengthened by the oil and gas domain expertise and artificial lift experience shared by Rockwell Automation and Schlumberger.

The result is Sensia - the leading automation specialist in oil and gas production, transportation and processing with a team of more than 1,000 experts serving customers globally in more than 80 countries.

As the first fully integrated oilfield automation solutions provider, Sensia makes the production, transportation and processing of oil and gas simpler, safer, more secure, more productive and better understood from end to end.

Now every oil and gas company can experience the advantages of industrial-scale digitalization and seamless automation, enabling each asset to operate more productively and more profitably.

We are also looking for the _best of the best_ to join our team.

If you have top-tier talent with a collaborative mindset, exceptional problem-solving skills, and the ability to generate innovative, out-of-the-box solutions.

We would love to have you join our team!

Job Description

• Receive, process, monitor and re-assign customer inquiries through Sensia CRM
• Respond timely and professionally to all customer requests.
• Responsible for providing standard product and spares quotes using Sensia business systems and tools.

Ensure regional go-to

• market strategies are followed.
• Determine equipment availability and deliveries and communicate proper plan with customers.
• Ensure pricing compliance using Sensia pricing tools and discount approval process.
• Screen customer purchase orders to assure compliance with pricing, payment terms, technical data, commercial and export compliance, order review procedures
• Process standard and complex orders in Sensia business systems.
• Process customer set up requests through sharepoint workflows.
• Generate engineering work requests for part number set up requirements
• Coordinate handover with manufacturing or procurement
• Coordinate shipment and export information with customer.
• Handle any changes involving export, change orders, payment terms where required.
• Coordinate order details with various personnel and departments and potentially resolve matters regarding order status, shipping dates, pricing, product availability and shipments.
• Monitor backlog; follow up with customer and coordinate with external sales as needed.
• Ensure all billing requirements have been met and release invoices where applicable
• Provide support to collections team with customer follow up on aging invoices
• Participate and drive quality improvement initiatives to improve cost estimation capabilities and improve overall function efficiency
• Collaborate with other Sensia and Parent businesses to ensure consistent customer interaction.
• Understand customer expectations and ensure tasks are aligned to meet expectations.

REQUIREMENTS :

• 2+ years of experience in similar roles (Customer Service, Order Support)
• Bachelor's degree required
• Advanced English level - Mandatory.
• Mandatory experience with ERP (Oracle, Dynamics, SAP or similar).