Jobs in Monterrey, United States

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Job Title

Active Directory/Windows Server Customer support/Services

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Catalyst team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

We are looking for a skilled Active Directory/Windows Server Customer Service Engineer to provide technical support and troubleshooting assistance for enterprise IT environments. The role requires expertise in Active Directory (AD), Windows Server administration, and customer service to ensure high availability, security, and operational efficiency.

Key Responsibilities

• Provide technical support for Active Directory, Active Directory Federation Services, Certificate services/Public key infrastructure
• Assist customers in configuring, and maintaining AD and MIM, Microsoft Purview Audit, MSFT Communication compliance, MSFT Compliance Manager
• Respond to customer inquiries via phone, email, and remote assistance tools.
• Ensure compliance with IT security policies and industry best practices.
  
  

• Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred).
• 5-10 years of experience in Active Directory, Active Directory Federation Services, Certificate services/Public key infrastructure, MSFT Identity manager, Microsoft Purview Audit, MSFT Communication compliance, MSFT Compliance Manager
• Excellent customer service and communication skills.
• Ability to work independently and manage multiple tasks efficiently.