Client Support Lead (JOB ID: IOHCSM)

Inside Out; México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A client services company in Mexico is seeking a Client Support Lead to manage client interactions, ensuring a professional experience through various communication channels. Ideal candidates will have a minimum of 1 year of experience in a support role and excellent English communication skills. Tech savvy with essential tools like Gmail and Google Spreadsheets is preferred, and a proactive approach to client issues is necessary.

Formación

• 1+ year experience as a Customer Success Manager or support role.
• Excellent or Neutral accent.
• Fluent in English, both written and spoken.
• Tech savvy but not IT Level savvy.

Responsabilidades

• Serve as the first point of contact for all clients.
• Leverage communication channels to provide timely support.
• Take immediate action on client escalations.
• Provide support for onboarding new clients.
• Act as an outbound representative for clients.
• Work effectively with minimal supervision.
• Proactively identify and address potential issues.

Conocimientos

Customer support

Communication skills

Proactive behavior

Tech savviness

Client relationship management

Herramientas

Gmail

Google Spreadsheet

Ring Central

Descripción del empleo

Overview

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Position

Client Support Lead

$1,400/month

Handling new and existing clients is crucial for a lengthy business relationship. Doing it right the first time is quite essential for new clients, this creates an everlasting impression on how the client will be treated, supported and handled throughout their experience with our company.

Responsibilities

• Serve as the first point of contact for all clients, ensuring a professional and responsive experience.
• Leverage multiple communication channels email, text, and phone calls to provide timely support and updates.
• Take immediate action on client escalations and manage updates within the platforms we use.
• Provide secondary support for onboarding new clients and assisting with scheduled meetings.
• Act as a dedicated outbound representative for clients who specifically require outbound calls or additional assistance.
• Work effectively with minimal supervision, demonstrating reliability and accountability.
• Show proactive behavior by identifying and addressing potential issues before they arise.

Role preferences

1. Preferably with at least 1 year experience as a Customer Success Manager or support role
2. Excellent or Neutral accent
3. Excellent use of the English language both written and spoken
4. Tech savvy but no IT Level kind of savvy

Tools/Experience

1. Gmail
2. Google spreadsheet
3. Ring Central preferred but not required

Basic requirements

1. Back up power and ISP
2. Amendable in changes with schedule if an emergency arises
3. At least 16gb RAM