Learning & Development Project Manager

TeleTech Holdings, Inc.; Ciudad de México; A distancia; MXN 1,104,000 - 1,473,000; Jornada completa

Descripción de la vacante

A leading multinational company is seeking a Learning & Development Project Manager to oversee projects remotely from Mexico City. The successful candidate will manage project documentation, collaborate with various teams, and lead strategic initiatives. Required qualifications include a BA/BS, over 2 years of project management experience, and strong communication skills. This role offers competitive compensation and professional development opportunities.

Servicios

Career and professional development support

Inclusive culture

Paid time off and healthcare benefits

Performance bonus opportunities

Formación

• 2+ years' experience in a project management role leading medium to large scale global projects.
• Comfortable facilitating meetings and delivering project plans for senior management.
• Able to travel internationally.

Responsabilidades

• Build and manage master project documentation.
• Partner with internal teams and external clients.
• Support departmental and corporate strategy deployment.

Conocimientos

Project management expertise

Effective communication

Risk management

Team collaboration

Educación

BA/BS or equivalent relevant experience

Herramientas

MS Project

Asana

MS Office

Excel

Visio

Descripción del empleo

Learning & Development Project Manager

Your potential has a place here with TTEC’s award-winning employment experience. As a Project Management working remotely in Mexico City, you’ll be a part of bringing humanity to business.

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Mexico says it all!

What You’ll be Doing

As the primary liaison overseeing projects at our customer experience centers, you’ll be the Learning & Development point of contact as you build, manage, and maintain project documentation on a global scale. Ensuring projects are completed on time and within budget, you’ll build plans, establish project deadlines, assign functional responsibilities, conduct due diligence, and gather materials as required. Projects can be internal and corporate business level initiatives.

You'll report to the Director of Learning & Development who is responsible for Project Management and department governance. You’ll contribute to the success of the business as you are the primary point of contact overseeing the various internal initiatives.

During a Typical Day, You’ll

• Build, manage and maintain master project documentation
• Partner with internal teams, senior executive level partners and external clients and vendors
• Communicate and document program requirements and status to clients, internal team members and other partners
• Support the deployment, promotion and achievement of departmental and corporate strategy, business goals and objectives
• Identify risk and mitigation, and escalate when necessary

What You Bring to the Role

• BA/BS or equivalent relevant experience
• 2+ years' experience in a project management role leading the deployment of medium to large scale global projects
• Comfortable facilitating meetings and effectively completing project plans and deliverables for client facing, senior and executive level management
• Experience with project management and word processing software, spreadsheet, and flowcharting applications (MS Project, Asana, MS Office, Excel and Visio)
• Travel Requirement: 25%, Must have or be able to obtain a valid passport and be willing to travel internationally

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you.

Visit https://mybenefits.ttec.com/ for more information

Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.