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Remote IoT Technical Support Engineer - Bilingual
Descripción de la vacante
A technology company specializing in IoT solutions is seeking a Technical Support Engineer to provide high-quality hardware and software support for customers. This remote position requires expertise in troubleshooting and excellent communication skills in both English and Spanish. The ideal candidate will have a B.S. in a technical field and experience in support roles. This role offers a competitive compensation package and opportunities for career development.
Servicios
Formación
- 3-5 years of experience in support or technical roles.
- Experience with hardware & software troubleshooting.
- Strong familiarity with CRMs.
Responsabilidades
- Troubleshoot and resolve customer issues with medium to high complexity.
- Author and maintain knowledge base articles.
- Provide feedback for product and process improvements.
Conocimientos
Educación
Herramientas
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.