Salesforce Client Success (Agile Delivery) - Mexico (Remote)

EmergencyMD; Región Centro; A distancia; MXN 600,000 - 900,000; Jornada completa

Descripción de la vacante

A digital solutions provider is seeking a highly skilled Salesforce Client Success (Agile Delivery) professional. The role focuses on guiding Agile teams, implementing the Scrum framework, and ensuring client requirements are met through effective user stories. The ideal candidate has prior experience in Agile environments, excellent communication skills, and relevant certifications. This position includes various benefits to promote employee well-being.

Servicios

Access to private medical insurance

Life insurance policy

30-day Christmas bonus

Flexible vacation policy

Family-friendly benefits

Formación

• Proven experience as a Scrum Master or project owner.
• Strong understanding of the Scrum framework and Agile principles.
• Ability to engage with both technical and non-technical stakeholders.

Responsabilidades

• Guide teams in adopting Scrum framework.
• Collaborate with clients to elicit user requirements.
• Liaison between clients and development teams.

Conocimientos

Scrum Master

Agile principles

Client communication

User story creation

Problem-solving

Mentoring

Educación

Certified Scrum Master (CSM, PSM, or equivalent)

Herramientas

Jira

Trello

Descripción del empleo

About Us: At DX Foundation, where we're not just Salesforce consultants - we're architects of the digital future. Our mission is to empower businesses to unlock the full potential of their customer relationships through innovative digital experiences.

As a cross-cloud Salesforce partner with a focus, our focus isn't just on technology - it's on crafting a digital journey that enhances customer, user, and IT experiences. We lead with advisory services, ingraining best practices and strategic thinking into every implementation. At DXF, we specialize in elevating the Salesforce experience for businesses of all sizes. Our core expertise lies in integrating strategic advisory, best practices, and tailored strategies into every Salesforce implementation. By focusing on the overall digital experience, we ensure that the solutions we provide are not just technically sound but also enhance the customer and user journey.

We are seeking a highly skilled and proactive Salesforce Client Success (Agile Delivery) to guide our Agile teams in delivering high-quality products that meet client needs. The ideal candidate will implement the Scrum framework, facilitate Scrum ceremonies, and ensure the team adheres to Agile principles. In addition to traditional Scrum Master responsibilities, this role will require a strong ability to capture client requirements and translate them into detailed user stories, bridging the gap between business needs and technical execution.

Key responsibilities

Scrum Framework Implementation and Agile Principles Advocacy

• Guide teams in adopting and utilizing the Scrum framework to maximize efficiency and delivery outcomes.
• Facilitate Scrum ceremonies, including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.
• Foster a culture of continuous improvement within the team.
• Ensure adherence to Agile values and principles.
• Promote collaboration, self-organization, and accountability within the team.

Requirements Gathering and User Story Creation

• Collaborate with clients and stakeholders to elicit and document requirements.
• Analyze client needs and translate them into clear, actionable user stories with acceptance criteria.
• Prioritize and refine the product backlog

Stakeholder Communication

• Liaison between clients, stakeholders, and development teams to ensure alignment and a shared understanding of goals.
• Provide regular updates on project progress, impediments, and successes.

Team Development and Coaching

• Mentor team members on Agile best practices and encourage continuous learning.
• Facilitate effective communication and collaboration within the team and across departments.

Your knowledge, skills, and abilities

• Proven experience as a Scrum Master or project owner, with a deep understanding of the Scrum framework and Agile principles.
• Demonstrated ability to gather client requirements and create detailed user stories.
• Experience in facilitating Scrum ceremonies and managing Agile workflows.
• Strong problem-solving skills and the ability to remove impediments for the team.
• Excellent communication and interpersonal skills, with the ability to engage with both technical and non-technical stakeholders.
• Familiarity with tools such as Jira, Trello, or similar Agile project management platforms.
• Certification as a Scrum Master (CSM, PSM, or equivalent).
• Authorized to work in the United States or Mexico.

What would make you an outstanding candidate

• Knowledge of product development lifecycle and software delivery methodologies.
• Experience in client-facing roles or working directly with external stakeholders.
• Ability to manage competing priorities in a dynamic and fast-paced environment.
• Experience in a dual Scrum Master and Product Owner role is a plus.

Why join the DX Foundation team?

We are committed to creating an inclusive environment for our team. If you have a special need that requires accommodation, please let your recruiter know.

We currently offer the following benefits:

• Access to private medical insurance through MetLife.
• Life insurance policy through MetLife.
• 30-day Christmas bonus and a monthly technology stipend.
• Contribution of 8% of the employee's salary to a savings fund.
• Flexible vacation policy that allows you to manage your schedule and rest and recharge when you need to.
• Family-friendly benefits, including 16 weeks off for Maternity leave, eight weeks off for non-birthing parent leave, and employer-paid short-term and long-term disability.
• Support individual development through certifications, continued learning, conferences, and more.

We value a diverse workforce and a culture of inclusivity and belonging. All employment decisions shall be made without regard to age, race, creed, color, religion, gender, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. DX Foundation is an Equal Opportunity Employer.