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Zusammenfassung
A technology company in Monterrey is seeking a MES Support Engineer to provide on-site support for MES applications. The ideal candidate will have 3–5 years of experience with Ignition and Microsoft SQL, and strong communication skills. This role involves troubleshooting, application maintenance, and ensuring minimal downtime. The position requires a proactive approach and familiarity with ticketing tools like ServiceNow and Jira.
Qualifikationen
- 3–5 years of hands-on experience with Ignition and Microsoft SQL.
- Familiarity with MES and manufacturing processes is a plus.
- Proactive in identifying and resolving production issues.
Aufgaben
- Provide day-to-day support for MES applications, ensuring minimal downtime.
- Troubleshoot and resolve production issues promptly.
- Utilize Ignition and Microsoft SQL skills for application performance.
- Collaborate with customers to address support requirements.
- Track support tickets using ServiceNow and Jira.
- Communicate with stakeholders regarding issue status.
- Monitor MES application health and suggest improvements.
- Maintain documentation for support activities.
Kenntnisse
Tools
Job Title: MES Support Engineer (Ignition & Microsoft SQL)
Urgent requirement for a candidate with expertise in Ignition and Microsoft SQL to provide onsite support for MES applications during weekdays from 7:00 AM to 4:00 PM.
- Experience: 3–5 years of hands‑on experience or strong knowledge in Ignition and Microsoft SQL.
- Familiarity with Perspective/Vision modules in Ignition.
- Prior experience in support projects is mandatory.
- Strong communication skills are essential.
- Knowledge of MES and manufacturing processes is a plus.
- Experience with ticketing tools such as ServiceNow and Jira is desirable.
- Proactive approach to identifying and resolving production issues.
- Provide day‑to‑day support for MES applications, ensuring minimal downtime.
- Troubleshoot and resolve production issues promptly and effectively.
- Utilize Ignition and Microsoft SQL skills to maintain and improve application performance.
- Collaborate with customers and internal teams to address support requirements.
- Use ticketing tools like ServiceNow and Jira to track and manage support tickets.
- Communicate clearly with stakeholders regarding issue status and resolutions.
- Continuously monitor MES application health and suggest improvements.
- Maintain documentation related to support activities and issue resolutions.
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