Jobs in Merida, United States

About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Credit Administration Lead in Mexico.

We are seeking a proactive and detail-oriented Credit Administration Lead to support and coordinate operational strategies across customer service and collections teams. In this role, you’ll serve as the main liaison with finance and accounting departments, handling internal procedures and vendor processes related to payment reconciliations. You’ll be responsible for driving performance through data analysis, team leadership, and continuous process improvement. This position is ideal for someone who thrives in a fast-paced, fintech environment and is passionate about operational excellence.

Accountabilities:

• Lead and supervise a team to ensure service levels are consistently met across back-office processes.
• Manage and resolve payment discrepancies and clarifications in coordination with financial institutions and internal stakeholders.
• Analyze customer payment issues and support monthly account reconciliations with accounting.
• Develop and maintain reporting dashboards and documentation for decision-making and trend analysis.
• Monitor operational KPIs, drive performance improvements, and ensure alignment with business strategies.
• Act as a point of contact for legal and regulatory follow-ups, including SIGE and CONDUSEF inquiries.
• Coordinate scheduling, vacation planning, and professional development for team members.

• Bachelor’s degree in business administration or a related field.
• Minimum 2 years of experience in customer service and collections within a contact center environment.
• At least 6 months of experience managing or leading teams.
• Strong understanding of credit risk and financial products.
• Proficiency with Microsoft Office and Google Workspace; data analysis and reporting experience required.
• Advanced English and excellent Spanish communication skills (written and verbal).
• Leadership abilities with knowledge of coaching techniques and team development.
• Familiarity with operational functions in customer success and back-office environments.

• Competitive compensation package
• Opportunity to work in a fast-growing, purpose-driven fintech environment
• Inclusive and diverse workplace culture
• Leadership development and growth opportunities
• Flexible work arrangements
• Access to wellness and learning programs
• Active participation in strategic decisions
• Recognition for innovation and collaboration

Jobgether hiring process disclaimer

This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.

Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.

Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.

If you are among the top 5 candidates, you will be notified within 7 days.
If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.

Thank you for your interest!

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