Site Reliability Engineer (Sre)

Avahi Tech; A distancia; MXN 455,000 - 638,000; Jornada completa

Descripción de la vacante

A cloud-first consulting firm in Veracruz seeks a Cloud Operations Assistant. This role focuses on monitoring AWS environments, managing resources like EC2 and S3, and supporting incident response. Ideal candidates will have experience in cloud operations or IT support, familiarity with tools like New Relic and AWS CloudWatch, and a desire to grow in a collaborative team. Enjoy remote flexibility and opportunities for career advancement at Avahi Tech.

Servicios

Remote work flexibility

Mentorship and career development opportunities

Innovative and collaborative culture

Formación

• Previous experience in cloud operations, DevOps, or IT support preferred.
• Familiarity with AWS services like EC2 and S3 is advantageous.
• Exposure to scripting languages such as Python or Bash is a plus.

Responsabilidades

• Configure and maintain monitoring solutions using AWS CloudWatch and New Relic.
• Deploy and manage AWS resources like EC2 and S3.
• Document processes and collaborate with the team on projects.

Conocimientos

Cloud operations experience

Monitoring tools familiarity

Strong problem-solving abilities

Effective communication skills

Eagerness to learn and grow

Herramientas

New Relic

AWS CloudWatch

Jira

Confluence

Terraform

CloudFormation

Descripción del empleo

Company Overview

At Avahi, we're redefining what it means to be a premier cloud-first consulting company, recognized for our people, culture, and innovative solutions.

With expertise in Managed Services, Reselling, Staffing, and Professional Services, we are dedicated to delivering exceptional value and putting customers first.

As a remote-first, global team spanning North America, Europe, and Southeast Asia, we foster a collaborative and diverse environment where professional growth, creativity, and mutual respect thrive.

Guided by our values—Customer-Centricity, Collaboration, Agility, Innovation, Integrity, and Diversity & Inclusion—we empower businesses to embrace the full potential of a cloud-first approach.

Role Summary

Key Responsibilities

• Assist in configuring and maintaining monitoring solutions using tools like New Relic and AWS CloudWatch.
• Monitor system health, performance, and alerts, escalating issues when necessary.
• Troubleshoot basic incidents in AWS environments with the support of senior team members.

System Monitoring & Maintenance

• Assist in configuring and maintaining monitoring solutions using tools like New Relic and AWS CloudWatch.
• Monitor system health, performance, and alerts, escalating issues when necessary.
• Troubleshoot basic incidents in AWS environments with the support of senior team members.

AWS Infrastructure Support

• Deploy and manage AWS resources, including EC2, S3, and RDS, under the guidance of experienced engineers.
• Assist in automating infrastructure provisioning and management using tools like Terraform or CloudFormation.
• Contribute to implementing security best practices and maintaining compliance across AWS accounts.

Collaboration & Documentation

• Document processes, update runbooks, and track tasks using tools like Jira and Confluence.
• Collaborate with the team to support ongoing projects and provide updates to clients and stakeholders.

Incident Response

• Participate in monitoring and responding to alerts during business hours (and in on-call rotations after sufficient training).
• Assist in performing root cause analysis (RCA) and implementing long-term fixes under supervision.

Learning & Growth

• Stay up-to-date with AWS services, DevOps tools, and industry best practices.
• Develop skills in scripting, automation, and cloud infrastructure management.

Required Skills and Qualifications

• Previous experience in cloud operations, DevOps, or IT support (internships or 1-2 years of relevant experience preferred).
• Familiarity with monitoring tools such as New Relic, AWS CloudWatch, or similar solutions.
• Foundational knowledge of AWS services like EC2, S3, and IAM.
• Familiarity with ticketing and collaboration tools like Jira and Confluence.
• Exposure to scripting languages (e.g., Python, Bash) and infrastructure-as-code tools (e.g., Terraform, CloudFormation) is a plus.
• Strong problem-solving abilities and attention to detail.
• Eagerness to learn and grow in cloud and DevOps practices.
• Effective communication skills and the ability to collaborate within a team.

Why Work Here

Remote-First Flexibility

Enjoy work-life harmony in a remote-first environment that allows you to work from anywhere.

Innovative Culture

We embrace a startup mindset, encouraging creativity, agility, and growth.

Be part of a team that explores cutting-edge technology and drives impactful solutions.

Career Development

Avahi is committed to your growth, offering mentorship and opportunities to advance your career, with potential for full-time roles after initial contracts.

Purpose-Driven Mission

Join us in making a difference.

Avahi is dedicated to championing diversity, supporting women in tech, and fostering sustainable practices.

Global Collaboration

Work alongside a diverse, talented team, sharing insights and collaborating to create innovative solutions that make a real impact.

Join Avahi and make an impact in a fast-paced, customer-focused environment with abundant opportunities for growth.

Accessibility and Inclusivity Statement

At Avahi, we are committed to fostering a workplace that celebrates diversity and inclusivity.

We welcome applicants from all backgrounds, experiences, and perspectives, including those from underrepresented communities_.