Customer Experience Associate

Sagan; A distancia; MXN 637,000 - 912,000; Jornada completa

Descripción de la vacante

A leading trailer company is seeking a Customer Experience Associate to work remotely. This role involves assisting customers by addressing their inquiries efficiently and ensuring high-quality service. The ideal candidate should possess exceptional spoken English skills along with strong organizational abilities. The position offers a competitive salary, a supportive team culture, and an opportunity for growth. Work schedule spans Monday to Friday, with hours from 8:00 AM to 4:00 PM (MST).

Servicios

Competitive salary

Flexible working hours

Supportive team culture

Formación

• Ability to communicate clearly and effectively with customers.
• Strong organizational and multitasking capabilities.
• Empathetic demeanor with excellent customer service skills.

Responsabilidades

• Route calls to the correct individual or department.
• Follow up with customers to ensure all support matters are resolved.
• Maintain accurate records of customer interactions.

Conocimientos

Exceptional spoken English skills

Organizational abilities

Customer service skills

Herramientas

OpenPhone or similar phone systems

Descripción del empleo

Position

Customer Experience Associate

Location

Remote (MST Timezone)

Work Schedule

Monday to Friday, 8:00 AM to 4:00 PM (MST)

About Us

Our company is a leading provider of high-quality trailers, committed to delivering exceptional customer service.

Role Overview

We are currently seeking a dedicated Customer Experience Associate to join our team remotely. This role involves providing timely and courteous assistance to our valued customers and ensuring that all inquiries are addressed promptly.

Key Responsibilities

• Route calls to the correct individual or department within the organization.
• Follow up with customers to ensure that all support matters are resolved within 24 hours.
• Assist customers in filling out support forms and provide guidance as needed.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to address customer concerns and improve overall customer experience.

Requirements

• Exceptional spoken English skills, with the ability to communicate clearly and effectively with customers.
• Familiarity with OpenPhone or similar phone systems (training will be provided).
• Strong organizational and multitasking abilities.
• Excellent customer service skills, with a patient and empathetic demeanor.
• Ability to work independently and prioritize tasks effectively.

Nice-to-Haves

• Previous experience in customer service or client relations roles.
• Experience working in a remote or virtual environment.
• Knowledge of the trailer or automotive industry.

What We Offer

• Competitive salary with opportunities for growth and advancement.
• Remote work environment with flexible working hours.
• Supportive team culture and collaborative work environment.