Jobs in Ciudad De Mexico, Mexico

Customer Care Representative - chat. MX-DF-Mexico DF. At Percepta, we bring first‑class service across each market we support. As a Bilingual Customer Service Representative (English/Spanish) working on‑site in Mexico City, you will be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

• Accurately respond to customer inquiries through instant messaging software.
• Utilize available resources to respond to customer inquiries.
• Correspond with customers via mail, if working the Correspondence contact stream as needed.
• Outbound phone calls to customers and dealerships on occasion.
• Research and determine appropriate actions based on policies, procedures, dealer/region feedback and job aids.
• Responsible for meeting all personal performance objectives including customer satisfaction, efficiency, quality, attendance, and punctuality, and takes individual accountability for meeting these objectives.
• Takes personal ownership and accountability for meeting customer needs, demonstrating appropriate levels of empathy, enthusiasm, skill, and expertise.
• Consistently courteous with all customers and keeps all customer commitments.
• Remains knowledgeable and current with all policies, procedures, processes, and changes.
• Continuously improves customer handling skills, process knowledge, and company and product information.
• Adhere to and support all Percepta and Client ISO, Quality Systems and Q1 initiatives.
• Complete additional tasks/projects as needed.
• Maintain professional working relationships.

• High School Diploma required.
• Associates degree or 2+ years college coursework completed preferred.
• 1-2 years customer service experience, preferably in a contact‑center operations environment.
• Additional experience in customer sales, customer service, or digital communications is a plus.
• Excellent written communication skills.
• Ability to communicate clearly and correctly, both in writing and on the phone, and respond effectively to follow‑up questions.
• Dynamic and engaging written communication style.
• Excellent interpersonal and business communications – verbal and written.
• Excellent customer service ability; use questioning skills to easily explore customer needs and concerns.
• Strong problem‑solving, troubleshooting experience.

• Competitive salary.
• Remote work.
• Loyalty Bonus (as of the second year worked).
• 12 days of vacation.
• Vacation Bonus (25% - 1st year; 50% - successive years).
• Christmas Bonus (15 days).
• Restaurant Card (after 90 days of employment).
• Life Insurance (24 months of salary).
• Training and Development opportunities (Percepta College).
• Award‑winning Employee Reward Program (Perci Perks).
• Employee Referral Program ($10,000 MXN after 90 days of employment).
• Employee Discount.