Partner Quality Assurance, Porch Handyman Services

Porch Mexico; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading software and insurance platform is seeking a Partner Quality Assurance to ensure exceptional homeowner experiences. This remote position involves auditing team execution and providing feedback, with a focus on continuous improvement. Ideal candidates will have strong communication and organizational skills, a commitment to customer satisfaction, and experience in team leadership. You'll enjoy a vibrant team culture with career growth opportunities in a supportive environment.

Servicios

Attractive base pay

Compelling bonus plan

Paid training and ongoing development

Real opportunities for career growth

Supportive team environment

Work/life balance

Formación

• Ability to adhere to and improve guidelines and policies.
• A commitment to delivering exceptional customer experiences.
• A passion for developing people into excellent contributors.

Responsabilidades

• Audit and provide feedback on team member's performance.
• Provide ongoing feedback on execution of key functions.
• Support internal communication and tools updates.

Conocimientos

Excellent written and verbal communication skills

Strong organizational skills

Attention to detail

Experience leading teams

Coaching to performance improvement

Descripción del empleo

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by providing the best services for homebuyers, led by advantaged underwriting in insurance, to protect the whole home. As a leader in the home services software-as-a-service (SaaS) space, we've built deep relationships with approximately 30 thousand companies that are key to the home‑buying transaction, such as home inspectors, mortgage companies, and title companies. Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED. This is a 100% home office opportunity and 100% ENGLISH job. Porch Handyman Services | Partner Quality Assurance

THE POSITION

As a Partner Quality Assurance, you will be responsible for ensuring every team member delivers an exceptional and consistent homeowner experience. At Porch, we are obsessed with learning, iterating, and delivering the best customer experience in the home services space and retaining our customers for the life of their homeownership. Quality Assurance is a key function to drive this obsession forward.

WHAT YOU'LL DO

As a Partner Quality Assurance, your core responsibility will be to audit and provide feedback on our team's execution of its key functions. You will provide ongoing and regular feedback on the performance of all team members, working with Managers to provide coaching opportunities and identify areas of opportunity. In addition, you may assist Managers with determining a team member's ability to be successful in their function when performance issues arise. In addition, you will participate in monthly team meetings with Managers and Training and Development Specialists to review team performance against goals and set commitments for improvements. You will support internal communication and tools updates and releases by auditing for proper understanding and usage of new tools. Your success as a Partner Quality Assurance will be tied to customer satisfaction and core company metrics.

WHAT TO EXPECT

• Quick recruitment process through video calls.
• Pay: an attractive base pay rate per hour.
• Bonuses: a compelling bonus plan to motivate you to go beyond and above to reach your goals.
• Training: paid initial training, as well as on‑going training to help you develop in your role and career.
• Career path: this is only the beginning! We offer real opportunities for career growth as our team keeps on growing!
• Support: You're working from home but not alone! Your team is available in real‑time to help you be successful!
• Work/Life Balance: This is a 100% remote job which means no more time wasted in traffic! Spend more time at home, where your family needs you!

WHAT YOU BRING

• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to adhere to and provide recommendations to improve guidelines and policies.
• A commitment to delivering exceptional customer experiences.
• A passion for developing people to be excellent individual contributors and team members.
• Experience leading teams, including coaching to performance improvement and company goals.
• Proven track record of success i