Customer Care Representative - Chat

Percepta International; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Una empresa de atención al cliente busca un Representante de Atención al Cliente bilingüe (Inglés/Español) para ofrecer un servicio excepcional en Ciudad de México. El candidato ideal debe tener un diploma de secundaria, con experiencia previa en atención al cliente y habilidades de comunicación efectivas. Ofrecemos un salario competitivo, trabajo remoto y varios beneficios, incluyendo bonificaciones por lealtad y un programa de recompensas para empleados.

Servicios

Salario competitivo

Bonus de lealtad

12 días de vacaciones

Bonus de vacaciones

Bonus de Navidad

Tarjeta de restaurante

Seguro de vida

Oportunidades de formación y desarrollo

Programa de recompensas para empleados

Programa de referidos para empleados

Descuento para empleados

Formación

• Experiencia previa en atención al cliente, preferiblemente en un entorno de centro de contacto.
• Capacidad para comunicarse claramente y responder preguntas de seguimiento.
• Experiencia en ventas al cliente o comunicaciones digitales es una ventaja.

Responsabilidades

• Responder con precisión las consultas de los clientes a través de software de mensajería instantánea.
• Realizar llamadas telefónicas a los clientes y concesionarios.
• Mantener relaciones laborales profesionales.

Conocimientos

Excelentes habilidades de comunicación escrita

Habilidad para resolver problemas

Atención al cliente

Capacidad de trabajo en equipo

Educación

Diploma de secundaria

Título universitario o 2 años de estudios

Descripción del empleo

Descripción del trabajo

Customer Care Representative - chat. MX-DF-Mexico DF. At Percepta, we bring first‑class service across each market we support. As a Bilingual Customer Service Representative (English/Spanish) working on‑site in Mexico City, you will be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

¿Qué harás?

• Accurately respond to customer inquiries through instant messaging software.
• Utilize available resources to respond to customer inquiries.
• Correspond with customers via mail, if working the Correspondence contact stream as needed.
• Outbound phone calls to customers and dealerships on occasion.
• Research and determine appropriate actions based on policies, procedures, dealer/region feedback and job aids.
• Responsible for meeting all personal performance objectives including customer satisfaction, efficiency, quality, attendance, and punctuality, and takes individual accountability for meeting these objectives.
• Takes personal ownership and accountability for meeting customer needs, demonstrating appropriate levels of empathy, enthusiasm, skill, and expertise.
• Consistently courteous with all customers and keeps all customer commitments.
• Remains knowledgeable and current with all policies, procedures, processes, and changes.
• Continuously improves customer handling skills, process knowledge, and company and product information.
• Adhere to and support all Percepta and Client ISO, Quality Systems and Q1 initiatives.
• Complete additional tasks/projects as needed.
• Maintain professional working relationships.

Qué aportas

• High School Diploma required.
• Associates degree or 2+ years college coursework completed preferred.
• 1-2 years customer service experience, preferably in a contact‑center operations environment.
• Additional experience in customer sales, customer service, or digital communications is a plus.
• Excellent written communication skills.
• Ability to communicate clearly and correctly, both in writing and on the phone, and respond effectively to follow‑up questions.
• Dynamic and engaging written communication style.
• Excellent interpersonal and business communications – verbal and written.
• Excellent customer service ability; use questioning skills to easily explore customer needs and concerns.
• Strong problem‑solving, troubleshooting experience.

Lo que puedes esperar

• Competitive salary.
• Remote work.
• Loyalty Bonus (as of the second year worked).
• 12 days of vacation.
• Vacation Bonus (25% - 1st year; 50% - successive years).
• Christmas Bonus (15 days).
• Restaurant Card (after 90 days of employment).
• Life Insurance (24 months of salary).
• Training and Development opportunities (Percepta College).
• Award‑winning Employee Reward Program (Perci Perks).
• Employee Referral Program ($10,000 MXN after 90 days of employment).
• Employee Discount.