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Remote Strategic CSM, Restaurant Tech & Growth
Resumo da oferta
A leading restaurant technology platform is seeking a Customer Success Manager to support restaurant partners throughout their life cycle, ensuring customer satisfaction and retention. This remote role entails managing SMB restaurant accounts, identifying upsell opportunities, and conducting data-driven business reviews. Ideal candidates have 3+ years in restaurant account management and a solid understanding of delivery logistics. Sauce offers a competitive compensation package and a flexible work environment, aimed at empowering local businesses.
Serviços
Qualificações
- 3+ years managing restaurant or hospitality accounts (SaaS or in-house ops).
- Deep understanding of off-premise ordering and delivery logistics.
- Comfortable with Salesforce/HubSpot and fluent in Excel/Sheets.
Responsabilidades
- Own and manage a growing portfolio of SMB restaurant accounts.
- Identify expansion, upsell, cross-sell, and referral opportunities.
- Run data-driven business reviews (QBRs) and health checks.
Conhecimentos
Ferramentas
* O salário de referência é obtido com base em objetivos de salário para líderes de mercado de cada segmento de setor. Serve como orientação para ajudar os utilizadores Premium na avaliação de ofertas de emprego e na negociação de salários. O salário de referência não é indicado diretamente pela empresa e pode ser significativamente superior ou inferior.