Remote Strategic CSM, Restaurant Tech & Growth

Sauce; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading restaurant technology platform is seeking a Customer Success Manager to support restaurant partners throughout their life cycle, ensuring customer satisfaction and retention. This remote role entails managing SMB restaurant accounts, identifying upsell opportunities, and conducting data-driven business reviews. Ideal candidates have 3+ years in restaurant account management and a solid understanding of delivery logistics. Sauce offers a competitive compensation package and a flexible work environment, aimed at empowering local businesses.

Servicios

Strong & Competitive Compensation Package

Flexible Work Environment

10 Paid Personal/Vacation Days

5 Paid Sick Days

Monthly Wellness Stipend

Quarterly Team Dinners & Events!

Formación

• 3+ years managing restaurant or hospitality accounts (SaaS or in-house ops).
• Deep understanding of off-premise ordering and delivery logistics.
• Comfortable with Salesforce/HubSpot and fluent in Excel/Sheets.

Responsabilidades

• Own and manage a growing portfolio of SMB restaurant accounts.
• Identify expansion, upsell, cross-sell, and referral opportunities.
• Run data-driven business reviews (QBRs) and health checks.

Conocimientos

3+ years managing restaurant or hospitality accounts

Understanding of off-premise ordering and delivery logistics

Comfortable in Salesforce/HubSpot

Fluent in Excel/Sheets for KPI tracking

Clear communicator

Active listener

Problem-solving skills

Herramientas

Salesforce

HubSpot

Excel

Google Sheets

Descripción del empleo

A leading restaurant technology platform is seeking a Customer Success Manager to support restaurant partners throughout their life cycle, ensuring customer satisfaction and retention. This remote role entails managing SMB restaurant accounts, identifying upsell opportunities, and conducting data-driven business reviews. Ideal candidates have 3+ years in restaurant account management and a solid understanding of delivery logistics. Sauce offers a competitive compensation package and a flexible work environment, aimed at empowering local businesses.