Global Customer Success Lead — Remote

Pro Coffee Gear; Ciudad de México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading e-commerce firm is seeking a Customer Success professional to drive customer satisfaction and operational excellence in a remote role. You will lead a high-performing team, define strategies for client engagement, and improve processes across the customer journey. The ideal candidate has over 5 years in customer success, strong leadership skills, and familiarity with coffee equipment. This position offers a flexible work environment with a passionate culture.

Servicios

Remote-first work environment

High-impact leadership opportunity

Collaborative culture

Formación

• Minimum 5 years in customer success or client-facing operations.
• At least 2 years in a leadership position.
• Strong analytical skills with attention to detail.

Responsabilidades

• Own and define customer success strategies.
• Build and manage a customer success team.
• Lead customer communications regarding logistics and returns.

Conocimientos

Client-facing operations experience

Leadership experience

Communication skills

Analytical skills

Problem-solving skills

Familiarity with coffee equipment

Herramientas

Shopify

QuickBooks

Descripción del empleo

A leading e-commerce firm is seeking a Customer Success professional to drive customer satisfaction and operational excellence in a remote role. You will lead a high-performing team, define strategies for client engagement, and improve processes across the customer journey. The ideal candidate has over 5 years in customer success, strong leadership skills, and familiarity with coffee equipment. This position offers a flexible work environment with a passionate culture.