Global Director, Customer Care Analytics & Recoveries

Tala; México; A distancia; MXN 1,657,000 - 2,210,000; Jornada completa

Descripción de la vacante

A global financial infrastructure company is seeking a Director of Customer Care & Recoveries in Mexico to lead a team that provides data-driven insights to improve recovery rates and resolution times. The ideal candidate will have proven leadership experience in collections or customer care within the fintech industry, strong analytical skills, and proficiency in data analysis tools. This role offers the opportunity to influence operational excellence and drive initiatives that affect customer experiences positively.

Formación

• Proven experience in a leadership role within collections, customer care, or operations analytics.
• Strong analytical and problem-solving skills.
• Experience in developing and managing project plans.

Responsabilidades

• Lead global analytics for customer care and recoveries.
• Design KPI dashboards for operational decisions.
• Diagnose root causes of contact volumes and delays.

Conocimientos

Analytical skills

Problem-solving skills

Stakeholder management

Communication skills

Change management

Data analysis tools

Educación

Leadership experience in collections or customer care

Experience in the fintech or financial services industry

Herramientas

SQL

Tableau

Looker

Descripción del empleo

A global financial infrastructure company is seeking a Director of Customer Care & Recoveries in Mexico to lead a team that provides data-driven insights to improve recovery rates and resolution times. The ideal candidate will have proven leadership experience in collections or customer care within the fintech industry, strong analytical skills, and proficiency in data analysis tools. This role offers the opportunity to influence operational excellence and drive initiatives that affect customer experiences positively.