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Global Open Source Support Lead
Résumé du poste
A leading technology firm in Mexico is seeking a manager for its support teams. The role involves managing professional support teams, ensuring high customer satisfaction, and contributing to process improvements. Ideal candidates bring extensive Linux experience, leadership skills, and have a proven track record in a support environment. A distributed work model is offered with additional benefits including a personal development budget and annual reviews.
Prestations
Qualifications
- Experience managing a professional support team.
- Proven track record of high customer focus.
- Experience contributing to Open Source projects.
Responsabilités
- Manage a professional support team including development and performance management.
- Ensure customer cases are handled professionally within agreed SLA.
- Contribute to the support knowledge base and service delivery improvement.
Connaissances
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.