Remote Enterprise Customer Success Manager

Canonical Group Ltd; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading open-source software provider is looking for an Enterprise Customer Success Manager to enhance customer relationships, onboard new clients, and identify growth opportunities. The role requires at least 5 years in IT-related projects, excellent customer-facing skills, and proficiency in cloud technologies. This position is fully remote and offers competitive compensation, including bonuses and a learning budget.

Servicios

Performance-driven annual bonus

Personal learning budget

Annual compensation review

Maternity and paternity leave

Wellness Platform

Formación

• Minimum 5 years of work experience related to IT projects.
• Excellent presentation skills to discuss complex software.
• Ability to interact with all departments.
• Experience building and improving internal processes.

Responsabilidades

• Onboard new customers and introduce them to products.
• Coordinate complex projects with various stakeholders.
• Identify growth opportunities in customer portfolios.
• Serve as a customer advocate internally.

Conocimientos

Customer-facing skills

Cloud technologies

Presentation skills

Agile methodologies

Communication skills in Spanish and Portuguese

Herramientas

Salesforce

Jira

CRMs

Descripción del empleo

A leading open-source software provider is looking for an Enterprise Customer Success Manager to enhance customer relationships, onboard new clients, and identify growth opportunities. The role requires at least 5 years in IT-related projects, excellent customer-facing skills, and proficiency in cloud technologies. This position is fully remote and offers competitive compensation, including bonuses and a learning budget.