Global Open Source Support Lead

Canonical Group Ltd; A distancia; MXN 1,282,000 - 1,649,000; Jornada completa

Descripción de la vacante

A leading technology firm in Mexico is seeking a manager for its support teams. The role involves managing professional support teams, ensuring high customer satisfaction, and contributing to process improvements. Ideal candidates bring extensive Linux experience, leadership skills, and have a proven track record in a support environment. A distributed work model is offered with additional benefits including a personal development budget and annual reviews.

Servicios

Personal learning and development budget of USD 2,000 per year

Annual compensation review

Maternity and paternity leave

Employee Assistance Programme

Opportunities for travel to new locations

Formación

• Experience managing a professional support team.
• Proven track record of high customer focus.
• Experience contributing to Open Source projects.

Responsabilidades

• Manage a professional support team including development and performance management.
• Ensure customer cases are handled professionally within agreed SLA.
• Contribute to the support knowledge base and service delivery improvement.

Conocimientos

Extensive CLI experience with Linux

Leadership experience

Confidence under pressure

Fluency in English and another language

Excellent communication skills

Knowledge of Linux Desktop

Experience in support organizations

Hands-on experience with Canonical's products

Descripción del empleo

A leading technology firm in Mexico is seeking a manager for its support teams. The role involves managing professional support teams, ensuring high customer satisfaction, and contributing to process improvements. Ideal candidates bring extensive Linux experience, leadership skills, and have a proven track record in a support environment. A distributed work model is offered with additional benefits including a personal development budget and annual reviews.