Software Support Engineer

Canonical Group Ltd; México; A distancia; MXN 1,099,000 - 1,466,000; Jornada completa

Descripción de la vacante

A leading technology firm is seeking a skilled engineer to resolve customer problems with Ubuntu and other open source technologies. This role involves collaboration with various teams and participation in upstream communities. The ideal candidate will have experience with Linux and a strong coding background. This position offers a remote work environment with opportunities for travel and professional development.

Servicios

Personal learning and development budget of USD 2,000 per year

Annual compensation review

Maternity and paternity leave

Employee Assistance Programme & Wellness Platform

Formación

• Experience with Linux and open source software.
• Experience with at least one of Python, Go, C or C++ on Linux.
• Willingness to travel up to 4 times a year for internal events.

Responsabilidades

• Resolve complex customer problems related to Ubuntu and other software.
• Maintain a close working relationship with teams.
• Participate in team discussions to improve processes and tools.

Conocimientos

Experience with Linux and open source software

Experience with at least one of Python, Go, C or C++ on Linux

Exceptional academic track record

Curiosity and willingness to learn

Educación

Background in Computer Science, STEM or similar

Descripción del empleo

The role entails

• Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software
• Maintain a close working relationship with Canonical's Field, Support and product engineering teams
• Participate in upstream communities
• Develop bug fixes, backport patches, and work with upstream for inclusion
• Review code produced by other engineers
• Demonstrate good judgment in technical methods and techniques
• Prioritize work and manage your time effectively against those priorities
• Participate in team discussions to improve processes, tools, and documentation
• Maintain clear, technical and concise communications
• Work from home and travel internationally up to 10% of work time for team meetings, events and conferences

What we are looking for in you

• An exceptional academic track record
• Background in Computer Science, STEM or similar
• Experience with Linux and open source software
• Experience with at least one of Python, Go, C or C++ on Linux
• A drive to learn unfamiliar technology and deep-dive difficult issues
• Willingness to travel up to 4 times a year for internal events

Nice-to-have skills

• You love technology and working with brilliant people
• You are curious, flexible, articulate, and accountable
• You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
• You have interest in, or willingness to learn about any of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, PostgreSQL, Mongo

What we offer colleagues

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme & Wellness Platform
• Opportunity to travel to new locations to meet colleagues
• Priority Pass and travel upgrades for long-haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

Canonical is an equal opportunity employer. We do not discriminate on the basis of any protected group status under any applicable law.