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Jobs at Hsbc in Mexico

Bilingual Premier Escalation Specialist – US Contact Center

HSBC

Ciudad de México
On-site
MXN 200,000 - 400,000
13 days ago
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US Contact Center Premier Escalation Specialist

HSBC

Ciudad de México
On-site
MXN 200,000 - 400,000
13 days ago

Asesor de ventas y servicios

HSBC

Chihuahua
On-site
MXN 200,000 - 400,000
13 days ago

Corporate Credit Analyst

HSBC

Ciudad de México
On-site
MXN 200,000 - 400,000
13 days ago

Corporate Credit & Portfolio Analyst

HSBC

Ciudad de México
On-site
MXN 200,000 - 400,000
13 days ago
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Líder de Operaciones Ejecutivas

HSBC

Puebla de Zaragoza
On-site
MXN 200,000 - 400,000
13 days ago

Gerente Operaciones Executive Puebla

HSBC

Puebla de Zaragoza
On-site
MXN 200,000 - 400,000
13 days ago

Control-M Administrator: IT Service Delivery Lead

HSBC

Ciudad de México
On-site
MXN 60,000 - 90,000
13 days ago
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Control M Administrator

HSBC

Ciudad de México
On-site
MXN 60,000 - 90,000
13 days ago

Banquero Patrimonial

HSBC

Tepatitlán de Morelos
On-site
MXN 200,000 - 400,000
13 days ago

Banquero Patrimonial - Gestión de Portafolio y Crecimiento

HSBC

Tepatitlán de Morelos
On-site
MXN 200,000 - 400,000
13 days ago

DLP Security Lead - Data Protection & Incident Response

HSBC

Ciudad de México
On-site
MXN 200,000 - 400,000
14 days ago

Cybersecurity DLP - Lead Analyst

HSBC

Ciudad de México
On-site
MXN 200,000 - 400,000
14 days ago

Analista Telefónico Servicio y venta

HSBC

Ciudad de México
On-site
MXN 600,000 - 800,000
15 days ago

Especialista Telefónico en Servicio y Ventas

HSBC

Ciudad de México
On-site
MXN 600,000 - 800,000
15 days ago

Ejecutivo de Servicio y Ventas Bancarias

HSBC

San Juan Cuautlancingo
On-site
MXN 50,000 - 200,000
15 days ago

Asesor de Ventas y Servicio

HSBC

San Juan Cuautlancingo
On-site
MXN 50,000 - 200,000
15 days ago

Senior Agile Programme Manager: Delivery & Change

HSBC

Ciudad de México
On-site
MXN 400,000 - 600,000
17 days ago

Project and Programme Management

HSBC

Ciudad de México
On-site
MXN 400,000 - 600,000
17 days ago

Ejecutivo de Ventas y Servicio - Experiencia al Cliente

HSBC

Cuernavaca
On-site
MXN 50,000 - 200,000
18 days ago

Ejecutivo de Cuenta Premier - Avance y Ventas

HSBC

Ciudad de México
On-site
MXN 200,000 - 400,000
18 days ago

Ejecutivo Premier Advance

HSBC

Ciudad de México
On-site
MXN 200,000 - 400,000
18 days ago

Asesor de Ventas y Servicio

HSBC

Cuernavaca
On-site
MXN 50,000 - 200,000
18 days ago

Ejecutivo Premier Remoto: Asesoría Financiera Premium

HSBC

Ciudad de México
Remote
MXN 200,000 - 400,000
18 days ago

Ejecutivo Premier Remoto

HSBC

Ciudad de México
Remote
MXN 200,000 - 400,000
18 days ago

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Bilingual Premier Escalation Specialist – US Contact Center
HSBC
Ciudad de México
On-site
MXN 200,000 - 400,000
Full time
13 days ago

Job summary

A global banking institution based in Mexico is seeking a Bilingual Premier Escalation Specialist. In this role, you will manage inbound calls and provide exceptional customer service to resolve inquiries efficiently. A bachelor's degree in Economic or Administrative fields is required, along with advanced English skills. Experience in contact centers and banking operations is preferred. Enjoy a culture of well-being at HSBC with generous leave policies.

Benefits

Generous paid leave package
Continuous professional development
Flexible working opportunities

Qualifications

  • Minimum 6 months to 3 years of experience in Contact Center focusing on customer experience.
  • Experience in Banking Operations is desirable.

Responsibilities

  • Handle inbound calls from internal and external customers across multiple products.
  • Provide high quality service to achieve maximum customer satisfaction.
  • Mentor peers to resolve customer queries at first contact.
  • Document customer complaints and escalate as required.
  • Monitor customer interactions for quality adherence.

Skills

Customer service knowledge
Advanced English (written and spoken)

Education

Bachelor's degree in Economic – Administrative areas
Job description
A global banking institution based in Mexico is seeking a Bilingual Premier Escalation Specialist. In this role, you will manage inbound calls and provide exceptional customer service to resolve inquiries efficiently. A bachelor's degree in Economic or Administrative fields is required, along with advanced English skills. Experience in contact centers and banking operations is preferred. Enjoy a culture of well-being at HSBC with generous leave policies.

* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.