Bilingual Premier Escalation Specialist – US Contact Center

HSBC; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global banking institution based in Mexico is seeking a Bilingual Premier Escalation Specialist. In this role, you will manage inbound calls and provide exceptional customer service to resolve inquiries efficiently. A bachelor's degree in Economic or Administrative fields is required, along with advanced English skills. Experience in contact centers and banking operations is preferred. Enjoy a culture of well-being at HSBC with generous leave policies.

Servicios

Generous paid leave package

Continuous professional development

Flexible working opportunities

Formación

• Minimum 6 months to 3 years of experience in Contact Center focusing on customer experience.
• Experience in Banking Operations is desirable.

Responsabilidades

• Handle inbound calls from internal and external customers across multiple products.
• Provide high quality service to achieve maximum customer satisfaction.
• Mentor peers to resolve customer queries at first contact.
• Document customer complaints and escalate as required.
• Monitor customer interactions for quality adherence.

Conocimientos

Customer service knowledge

Advanced English (written and spoken)

Educación

Bachelor's degree in Economic – Administrative areas

Descripción del empleo

A global banking institution based in Mexico is seeking a Bilingual Premier Escalation Specialist. In this role, you will manage inbound calls and provide exceptional customer service to resolve inquiries efficiently. A bachelor's degree in Economic or Administrative fields is required, along with advanced English skills. Experience in contact centers and banking operations is preferred. Enjoy a culture of well-being at HSBC with generous leave policies.