International jobs in Mexico

The International Customer Service Representative is responsible for delivering excellent service to customers in multiple global regions by resolving product inquiries and providing timely follow-up. This role supports international order processing, data entry, and coordination with logistics and sales teams to ensure accuracy and smooth communication across time zones.

• Enter sales orders through the company's ERP system.
• Serve as the primary point of contact for customers across multiple international regions via email, phone.
• Resolve customer Product / Order issues in a courteous and professional manner, both outbound and inbound.
• Serve as a first point of contact and elevate situations where you require support from Sales, Marketing, Manufacturing Plants, Finance and Carries.
• Process returns goods requests, other service issues and any other adjustments for customers.
• Coordinate with logistics, sales, and operations teams to ensure accurate order processing, shipping, and issue resolution.
• Support on maintenance to the ERP System.
• Learn about technical aspects of our products.
• Identify recurring issues and provide feedback to improve processes, products, and customer experience.
• Contribute to internal knowledge bases, FAQs, and documentation relevant to international customers.
• Ability to provide excellent judgment in ambiguous situations and creative problem solving.
• Act as backup for activities performed in other departments within customer service.
• Must meet and comply with department and company policies, procedures, objectives, and regulations.

• Excellent written and verbal communication skills in English, with the ability to interact professionally with external customers, internal teams, and cross-functional groups.
• 1–2 years of experience in customer service, technical support, or order entry within an international environment.
• Working knowledge of MRP, ERP, EDI, CRM, Oracle, MS Office, and e-commerce platforms.
• Flexibility to work a varied schedule, which may include weekends as needed.
• Ability to spend extended periods on the phone assisting customers and performing follow-ups.
• Strong organizational skills with proven ability to multitask and prioritize effectively.
• Excellent judgment in ambiguous situations and strong creative problem‑solving skills; able to manage multiple tasks or projects simultaneously.
• High school diploma or technical degree required.
• Ability to coordinate sales efforts with other departments and collaborate cross‑functionally.

• BS or BA degree in a technical field or related discipline.
• Working knowledge of irrigation products, systems, and customer segments.
• Experience collaborating with high‑level technical troubleshooting or support groups.
• Advanced computer skills.
• Leadership abilities and experience with project management.
• Strong teamwork skills and commitment to team objectives.
• Ability to travel (active visa).