Customer Service Representative / Order Entry

Ensambles Hyson, S.A. de C.V.; Tijuana; Presencial; MXN 25,000 - 35,000; Jornada completa

Descripción de la vacante

A global manufacturing company located in Tijuana seeks an International Customer Service Representative. This role entails providing excellent service to international customers, processing orders, and coordinating with various teams to ensure smooth operations. Candidates should possess strong communication skills in English and have 1-2 years of customer service experience in an international context. A high school diploma or technical degree is required. Flexibility to work varied hours is essential.

Formación

• 1–2 years of experience in customer service within an international environment.
• Flexibility to work varied schedules, including weekends.
• Ability to spend extended periods on the phone assisting customers.

Responsabilidades

• Deliver excellent service to customers in multiple global regions.
• Enter sales orders through the ERP system.
• Serve as the primary point of contact for international customers.

Conocimientos

Excellent written and verbal communication skills in English

Customer service experience

Multitasking and prioritizing skills

Problem-solving skills

Educación

High school diploma or technical degree

Herramientas

ERP systems

CRM software

MS Office

Descripción del empleo

POSITION RESPONSIBILITIES

The International Customer Service Representative is responsible for delivering excellent service to customers in multiple global regions by resolving product inquiries and providing timely follow-up. This role supports international order processing, data entry, and coordination with logistics and sales teams to ensure accuracy and smooth communication across time zones.

RESPONSIBILITIES INCLUDE

• Enter sales orders through the company's ERP system.
• Serve as the primary point of contact for customers across multiple international regions via email, phone.
• Resolve customer Product / Order issues in a courteous and professional manner, both outbound and inbound.
• Serve as a first point of contact and elevate situations where you require support from Sales, Marketing, Manufacturing Plants, Finance and Carries.
• Process returns goods requests, other service issues and any other adjustments for customers.
• Coordinate with logistics, sales, and operations teams to ensure accurate order processing, shipping, and issue resolution.
• Support on maintenance to the ERP System.
• Learn about technical aspects of our products.
• Identify recurring issues and provide feedback to improve processes, products, and customer experience.
• Contribute to internal knowledge bases, FAQs, and documentation relevant to international customers.
• Ability to provide excellent judgment in ambiguous situations and creative problem solving.
• Act as backup for activities performed in other departments within customer service.
• Must meet and comply with department and company policies, procedures, objectives, and regulations.

MINIMUM QUALIFICATIONS

• Excellent written and verbal communication skills in English, with the ability to interact professionally with external customers, internal teams, and cross-functional groups.
• 1–2 years of experience in customer service, technical support, or order entry within an international environment.
• Working knowledge of MRP, ERP, EDI, CRM, Oracle, MS Office, and e-commerce platforms.
• Flexibility to work a varied schedule, which may include weekends as needed.
• Ability to spend extended periods on the phone assisting customers and performing follow-ups.
• Strong organizational skills with proven ability to multitask and prioritize effectively.
• Excellent judgment in ambiguous situations and strong creative problem‑solving skills; able to manage multiple tasks or projects simultaneously.
• High school diploma or technical degree required.
• Ability to coordinate sales efforts with other departments and collaborate cross‑functionally.

DESIRED QUALIFICATIONS

• BS or BA degree in a technical field or related discipline.
• Working knowledge of irrigation products, systems, and customer segments.
• Experience collaborating with high‑level technical troubleshooting or support groups.
• Advanced computer skills.
• Leadership abilities and experience with project management.
• Strong teamwork skills and commitment to team objectives.
• Ability to travel (active visa).