Delivery-Jobs in Mexiko

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The Opportunity

Will be responsible for managing day-to-day operations of the PQGC Ariba SLP, CLM, and Sourcing applications. Operations support includes driving the delivery of Production solutions through partnerships/coordination with the Business Process Owners, GBS, Ariba (SAP), Accenture, and PepsiCo technical backline teams, at both the sector and the global levels.

Your Impact

As Sector IT Sr. Analyst, your scope would consist of:

• Sector support and governance for PQGC markets for Ariba Buying to support end-to-end service operations.
• Ensures support of the production environment within the defined SLAs, complying with predefined processes and procedures.
• Escalation Point for IT OPS Sector Services including but not limited to SLA breaches and communication channels for Critical Incident Management and system downtimes.
• Technical KPI and Services Monitoring: Define technical KPIs to be tracked (in alignment with global direction/harmonization); Monthly/Regular reporting to Business & Technology Leadership Teams.
• Support IT performance service reviews with Business, IT OPS leadership, and suppliers.
• Support the CR release agenda and delivery of small enhancements, liaising with business leads to prioritize system improvements.
• Conduct sector BPO CAB meetings as governance of CR release agenda.
• Provide IT approval for deployments of changes and break-fixes into Production.
• Control ownership for Service management controls for the applications in scope, verifying IT controls are followed.
• Support Regression Testing for the applications, influenced by system roadmaps/transformation.
• Support vendor relationships with third-party suppliers, ensuring collaboration and performance.
• Manage team resources, prioritize work, and ensure effective resource utilization.

Who Are We Looking For?

Education

• Bachelor’s degree required

Experience

• 3+ years of Production Support (preferably SAP)
• Experience in project delivery, partnering with IT and business teams
• Knowledge of IT Operations Sustain model and tools
• Experience managing MSPs is a plus
• Background in Procurement preferred
• SaaS background preferred
• Experience with Cloud applications
• Knowledge of Ariba SLP, CLM, Sourcing, and MDG integration
• Effective communication skills across organizational levels

If this opportunity interests you, we encourage you to apply even if you do not meet 100% of the requirements.

What can you expect from us:

• Opportunities to learn and develop through various programs
• Internal digital platforms for self-learning
• Development programs aligned with leadership skills
• Specialized training for the role
• Learning experiences with internal and external providers
• Recognition programs for achievements and leadership
• Financial wellness programs
• Flexible work arrangements
• Benefits for family and personal well-being

We are an equal opportunity employer and value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. We respect and value diversity as a workforce and driver of innovation.