Customer Engineer Manager, Google Cloud (English, Spanish)

Google Inc.; Ciudad de México; Presencial; MXN 1,377,000 - 2,067,000; Jornada completa

Descripción de la vacante

A leading global technology company seeks a Customer Manager in Mexico City to lead teams and provide trusted technical advice for cloud transformations. The role requires a Bachelor's degree and extensive experience in cloud native architecture. Candidates must be fluent in English and Spanish to collaborate effectively in a bilingual environment. You will drive successful outcomes for customers, enabling them to overcome technical blockers and accelerate their digital transformation initiatives.

Formación

• 10 years of experience in a customer-facing or support role.
• 4 years of experience leading teams in a technical customer-facing role.
• Experience with virtualization or containerization platforms.

Responsabilidades

• Lead a team of CE Managers focused on cloud transformation outcomes.
• Provide thought leadership related to cloud solutions.
• Define technical go-to-market strategies and delivery plans.

Conocimientos

Cloud native architecture

Team leadership

Cloud engineering

Bilingual (English and Spanish)

Educación

Bachelor’s degree or equivalent

Descripción del empleo

Apply

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Please submit your resume in English - we can only consider applications submitted in this language.

Only applications of candidates with Mexican citizenship will be evaluated for this role in compliance with the provisions of Article 7 of the Federal Labor Law.

• Bachelor’s degree or equivalent practical experience.
• 10 years of experience with cloud native architecture in a customer-facing or support role.
• 4 years of experience as a manager leading teams in a technical customer-facing role within professional services or sales engineering.
• Experience with cloud engineering, on‑premise engineering, virtualization, or containerization platforms.
• Experience leading technical conversations, demos, prototyping, or workshops with customers.
• Ability to communicate in English and Spanish fluently to collaborate with partners in this region.

Preferred qualifications:

• Experience with software lifecycles, building tools, and architecting/developing software for scalable, distributed systems (e.g., data platform, AI/ML, infrastructure).
• Experience managing a team through pre‑sales processes and career development (e.g., account mapping, quota setting, performance management, managing sensitive information).
• Experience engaging with, and presenting to, technical stakeholders/executive leaders (e.g., delivering compelling messages by audience, asking strategic questions, leading conversations that drive accelerated value realization and business opportunity).
• Experience driving delivery and consumption plans for complex, cross‑pillar cloud solutions.

About the job

As a Customer Manager, you will lead Customer Engineer (CE) managers and teams and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. You will foster a culture of technical ownership and understand the mechanics of architecture, delivery, and consumption across the Google Cloud portfolio.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise‑grade solutions that leverage Google’s technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Lead a team of CE Managers and extended teams, focusing on team culture, talent strategy, and skills development to deliver successful cloud transformation outcomes for customers and accelerate value realization.
• Foster customer partnership and provide thought leadership related to cloud, cross‑pillar solutions, and expansion opportunities to drive technical wins.
• Partner with business leadership to define technical go‑to‑market strategies and delivery plans, with a focus on winning new workloads and driving consumption within existing ones through planning stages, determine alignment, coverage and staffing needs.
• Balance technical leadership with operational excellence, lead workload and opportunity review meetings with Sales and CE teams and provide insight into how to achieve technical agreements and migration strategy, working directly with customers, partners, and prospects.
• Work cross‑functionally across Google, partners, and your team to resolve technical roadblocks.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents‑to‑be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.