Customer Service Representative - In house

Charger Logistics Inc; San Luis Potosí; Presencial; MXN 30,000 - 50,000; Jornada completa

Descripción de la vacante

A logistics solutions provider based in San Luis Potosí seeks a Customer Service Representative to manage key client relationships. Responsibilities include developing strong relationships with clients, addressing their logistics needs, and ensuring exceptional service delivery. Ideal candidates must have at least 4 years of relevant experience, a Bachelor's degree, and fluency in English. This role offers competitive benefits and opportunities for career growth in a supportive environment.

Servicios

Competitive Salary

Life insurance

Healthcare Benefit Package

Career Growth

Savings fund

Food coupons

Performance bonus

Formación

• Minimum of 4 years of experience in account management or sales, preferably within logistics or supply chain.
• Proven ability to manage key accounts and drive business growth.
• Ability to work independently and manage multiple accounts simultaneously.

Responsabilidades

• Develop and maintain strong relationships with key clients.
• Identify and pursue new business opportunities within existing accounts.
• Ensure delivery of high-quality logistics services.
• Resolve client issues and complaints effectively.

Conocimientos

Fluent English

Interpersonal skills

Problem-solving

Negotiation abilities

CRM software proficiency

Educación

Bachelor’s degree in business, Logistics, Supply Chain Management, or related field

Herramientas

Microsoft Office Suite

Descripción del empleo

Overview

We’re proud to say we’ve been named one of "Super Empresas Expansión 2025 Top Companies".

Charger logistics Inc. is a world-class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.

Charger logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are an entrepreneurial-minded organization that welcomes and supports individual ideas and strategies. The Customer Service Representative will be responsible for managing and growing key client relationships within the logistics sector. This role involves direct, on-site interaction with clients to ensure exceptional service delivery, address issues, and identify opportunities for expanding business.

Responsibilities

• Develop and maintain strong, long-term relationships with key clients.
• Identify and pursue new business opportunities within existing accounts and collaborate with clients to understand their logistics needs and offer tailored solutions.
• Ensure the delivery of high-quality logistics services that meet or exceed client expectations.
• Stay informed about industry trends, market conditions, and competitor activities and provide insights and feedback to internal teams to support strategic decision-making.
• Prepare regular reports on account performance, including sales, service levels, and client feedback. Maintain accurate records of client interactions, agreements, and service issues.
• Resolve client issues and complaints in a timely and effective manner.

Qualifications

• Fluent English is a must
• Bachelor’s degree in business, Logistics, Supply Chain Management, or a related field.
• Minimum of 4 years of experience in account management or sales, preferably within the logistics or supply chain industry.
• Proven ability to manage key accounts and drive business growth.
• Strong interpersonal and communication skills.
• Excellent problem-solving and negotiation abilities.
• Ability to work independently and manage multiple accounts simultaneously.
• Depth understanding of logistics operations, industry trends, and customer needs.
• Proficiency in CRM software and Microsoft Office Suite.

Benefits

• Competitive Salary
• Life insurance
• Healthcare Benefit Package
• Career Growth
• Savings fund
• Food coupons
• Performance bonus

In Charger Logistics we care about giving equal opportunities to each candidate and employee, we consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, medical condition, or disability.

We invest time and support in you to provide the room to learn, grow and work your way up. An entrepreneurially minded organization where you’ll be given support and room to develop your own strategies. If this sounds like what you’re looking for, then we might be the place for you.

We inform you that the information provided in this application process for our vacancies is confidential and is intended exclusively for the specialized team of Talent and Selection of Charger Logistics. We also confirm that our contact is exclusively through official Charger Logistics channels and is free of charge.