Role Summary
You are a highly technical, strategic IT partner and hands-on technical owner for People, Legal, and Corporate Communications functions. This is an individual contributor role with no direct reports initially. Location: hybrid in San Francisco. You will partner closely with People Operations, Legal Operations and Corporate Communications to provide platform architecture and stewardship, vendor technical oversight, change/release and production support. You will own a 12–36 month technology and AI roadmap for these functions, translate priorities into technical architecture and delivery plans, and make technical/vendor decisions within delegated authority. You will collaborate on core platform programs (e.g., Workday, Greenhouse, Enterprise CLM, CounselLink) and drive enterprise-wide AI initiatives to operational adoption.
Responsibilities
- Provide technical architecture and platform engineering leadership for People, Legal and Corporate Communications: design reference architectures, define platform capabilities and integration requirements, and set technical acceptance criteria for vendors
- Own the 12–36 month technology and AI roadmap for People, Legal and Corporate Communications; prioritize investments, publish KPIs and make technical/vendor decisions within delegated thresholds
- Lead enterprise-wide AI strategy: sponsor pilots, scale successful pilots into production services, enforce governance/privacy controls and represent IT in cross-functional AI governance
- Partner with People Operations, Legal Operations and Corporate Communications to co-create governance, change-control and escalation models; deliver technical guidance, runbooks and training while respecting business system ownership
- Collaborate on the delivery and stewardship for People platforms: define technical requirements, manage vendor execution, support testing and go-live, and enable steady-state operations for Workday, VNDLY, Greenhouse and related systems
- Drive CLM and Legal systems: lead selection and operational rollout of an enterprise CLM; steward matter/invoicing and commercial compliance tooling and ensure vendors deliver required finance/identity integrations
- Steward Corporate Communications platforms and workflows: translate communications needs into technical requirements, manage vendors, and ensure content governance, measurement and compliance alignment
- Lead the vendor lifecycle for medium/large investments: RFPs, technical selection, contracting, commercial negotiation and vendor governance
- Own vendor commercial terms and SLAs; coordinate security/privacy/compliance assessments with IT Security and Legal; run quarterly governance and maintain vendor scorecards
- Provide technical oversight to vendors and contingent workers: set acceptance criteria, review technical deliverables, approve production releases in scope, and drive remediation or decommissioning when contractual or security standards are not met
- Own operational readiness and post-launch support: incident response, monitoring dashboards, continuous improvement and audit readiness (SOX/GxP/privacy)
Qualifications
- Education & experience: Bachelor’s in Computer Science, Information Systems or equivalent; ~8+ years delivering enterprise-ready People, Legal, and Corporate Communications technology with 3+ years at a senior technical or architect level
- Technical architect and implementer: deep, hands-on experience in enterprise platform architecture, SaaS implementations, API and data design, security and production operations
- Strategic partner and roadmap owner: proven experience defining multi-year technology roadmaps and translating them into executable programs and KPIs
- Enterprise AI leader: proven experience defining and delivering enterprise-wide AI strategy, sponsoring pilots and scaling production services with governance and cross-functional adoption
- Domain flexibility: detailed People, Legal or Corporate Communications business-process knowledge is helpful but not required; you will partner with subject-matter experts for process definition
- People platform expert: prior experience in Workday (design, deployment, enterprise integrations); familiarity with VNDLY and Greenhouse
- CLM & Legal systems practitioner: prior experience in CLM, commercial compliance, matter and invoicing systems in production
- Corporate Communications technology experience: practical exposure to enterprise communications/content management/intranet or digital distribution platforms and the ability to translate communications needs into technical requirements (domain expertise helpful but not required)
- Vendor & commercial operator: proven ability to run technical RFPs, negotiate contracts, own SLAs and run vendor governance and remediation
- Technical judgement for vendor oversight: able to define acceptance criteria, evaluate vendor deliverables and approve production releases without owning vendor execution
- Operations & compliance steward: experience with incident response, monitoring, continuous improvement and delivering in SOX/GxP/privacy contexts
- Influential communicator and change agent: proven ability to influence senior stakeholders, present technical cases and drive adoption across functions