Remote Technical Account Management Lead

Jobgether; Remote; IDR 100.000.000 - 200.000.000; Full time

Job summary

A technology services firm is seeking a Technical Account Management Manager (Remote) to lead a dedicated team focusing on customer satisfaction. You will bridge technical needs with business strategy, oversee account management, and ensure timely resolutions to escalated issues. Ideal candidates have over 7 years in a similar role, with practical knowledge of cloud services and technologies, including Docker and Kubernetes. The position offers competitive benefits and is fully remote, with opportunities for professional development.

Benefits

Competitive medical, dental, and vision insurance

Home Office Setup reimbursement

Flexible Spending Accounts

Monthly Connectivity reimbursement

Employee Assistance Program (EAP)

401(k) Retirement Savings Plan with employer match

Flexible paid time off plus 11 paid holidays

Paid leave programs for various personal needs

Qualifications

• 7+ years of experience in a technical customer-facing role.
• 3+ years of experience managing technical teams.
• Practical understanding of cloud services and security best practices.

Responsibilities

• Lead and mentor a team of Technical Account Managers.
• Collaborate with other departments on strategic account plans.
• Manage account escalations and resolution.

Skills

Leadership

Communication

Team Management

Cloud Services

Technical Problem Solving

Tools

Docker

Kubernetes

Job description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Account Management Manager (Remote). As a critical driver of customer satisfaction, this role will oversee a dedicated team of Technical Account Managers (TAMs) ensuring the success of customers in their region. You will play a vital role in bridging technical needs with business strategy, paving the way for seamless collaboration among Product Management, Sales, Engineering, and Support. Your leadership will significantly impact customer retention and growth within a fast-paced, innovative environment, aimed at creating secure cloud solutions.

Accountabilities

• Lead, mentor, and motivate a team of TAMs, providing technical and strategic guidance.
• Collaborate with Operations, Sales, Renewals, and Marketing on strategic account plans.
• Program manage account escalations to ensure timely and well-coordinated resolution.
• Maintain up-to-date knowledge of the cloud security landscape and related technologies.
• Help customers develop Success Plans and track performance against key indicators.
• Identify and resolve technical issues to maintain high customer satisfaction.
• Advocate for customer needs across various departments, ensuring feature availability.

Requirements

• 7+ years of experience in a TAM, Solutions Engineer, or related technical customer-facing role.
• 3+ years of experience managing technical customer-facing teams.
• Practical understanding of cloud services, architectures, and security best practices.
• CSP level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer) preferred.
• Familiarity with container technologies (Docker, Kubernetes) and associated security concerns.
• Proven track record of mentoring and leading high-performing technical teams.
• Excellent communication and interpersonal skills with the ability to engage stakeholders.

Benefits

• Competitive medical, dental, and vision insurance.
• Home Office Setup reimbursement.
• Flexible Spending Accounts.
• Monthly Connectivity reimbursement.
• Employee Assistance Program (EAP).
• 401(k) Retirement Savings Plan with employer match.
• Flexible paid time off plus 11 paid holidays.
• Paid leave programs for parental, pregnancy health, medical, and bereavement leave.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.