lavori da Customer in località United States

A growing Travel agency in Jakarta is looking for the right candidate for the position of Senior Ticketing - Travel Consultant.

JOB DESCRIPTION:

• Dealing with incoming calls and assisting travelers with their inquiries regarding air tickets, accommodation, travel documents, insurance, and transportation rental.
• Selling all tour and ticket products (domestic and international), including insurance and documents.
• Using GDS Ticketing (Galileo/Sabre/Amadeus/Althea) at an expert level for issuing/reissuing domestic and international tickets.
• Strong selling skills in tour packages as FIT, group, and incentives programs are prioritized.
• Explaining to guests or customers as needed.
• Diagnosing traveler problems and complaints and working with the supervisor to provide possible solutions.
• Convincing new customers or guests, especially those who have never traveled before.
• Handling customer sales for airline tickets and all kinds of travel products.
• Maintaining a good relationship with clients and suppliers.
• Delivering a high level of bespoke luxury holidays with attention to detail and exceptional customer service.
• Able to supply clients with essential travel documents and extensive destination information and useful travel guides.

JOB REQUIREMENTS:

• Minimum graduate from a Tourism Academy or SMIP with certification in ticketing and/or tourism.
• Minimum 2 years of experience at the same level; fresh graduates are welcome to apply.
• Familiar and certified with Galileo/Abacus/Sabre/Althea reservation systems.
• Capable of serving requests for hotel vouchers, tour packages, and travel documents.
• Strong personality, humble, polite, charming, professional, service-oriented, and a great attitude.
• Good communication skills with empathetic/sympathetic responses to build warm relationships with customers.
• Able to work under pressure and multitask.
• Must be able to work as part of a team.
• Excellent command of spoken and written English.
• Fluency in Mandarin is a competitive advantage.