CRM Jr. Manager or CRM Manager

PT Izone Indonusa; Pluit; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading cosmetics retailer in Indonesia is looking for a CRM marketing specialist to create and optimize CRM programs, manage campaigns, and analyze performance metrics. The ideal candidate has at least 2 years of experience in CRM marketing, strong analytical skills, and a passion for customer relationship management. Join us to be part of a dynamic and growing team dedicated to enhancing customer experiences across our retail channel.

Qualifications

• Minimum 2 years of experience in CRM marketing.
• Proficient with MS Office Excel and Internet applications.
• Ability to adapt and work in a dynamic environment.

Responsibilities

• Create, maintain, monitor and optimize CRM programs.
• Manage day-to-day execution of CRM campaigns.
• Measure and analyze performance of CRM campaigns.

Skills

CRM marketing experience

Detail oriented

Analytical skills

Creative mindset

Communication skills

Tools

MS Office Excel

Job description

Responsibilities

Create, maintain, monitor and optimize CRM programs, including crafting content, managing system triggers, increased personalization, targeted segmentation, etc.

Manage day-to-day execution of CRM campaign process from beginning to end.

Measure and analyze performance of all CRM campaign process.

Own all KPIs and metrics in order to proactively optimize and develop all CRM programs to create the best customer experience.

Collaborate with marketing, VM, brand, IT, and across teams, including product and data to achieve the collective CRM vision.

Lead development of the roadmap programs to increase growth and improve retention.

Requirements

• Minimum 2 years of experience in CRM marketing.
• Detail oriented, organized, self-starter and a great communicator.
• Good analytical skills and have a creative mind.
• Proficient with MS Office Excel, Internet application.
• Ability to adapt and work in a challenging and dynamic environment.
• Persistence, enthusiastic to learn new skills and have a can-do attitude.
• Passion in CRM and Educational Technology.
• Up-to-date with market trends and willing to come up with creative ideas.
• Experience with copywriting and storytelling is a plus.
• Experience in creating creative content and technical campaign briefs.
• Good in communication and servant leadership skill.

About the Company

We are a retailer and distributor for International Cosmetics, Fragrances, and Fashion Brands in Indonesia with remarkable credibility, aiming to become the most valuable, prominent and reliable offline and online retail partner for brand owners and authorized distributor in this rapidly expanding industry.

As of now, we are present in more than 30 cities nationwide through our retail chain stores C&F, Yves Rocher, Flormar, Banila Co, Memo Paris and Paul&Shark, with a total of more than 140 stores.

In this dynamic and challenging market, we are growing and evolving rapidly. Hence we are looking for an energetic, enthusiastic, and self‑motivated person to join us to be part of the leading team.