Software Support Engineer & Mining Technology

Hexagon; Balikpapan; On-site; IDR 15.000.000 - 20.000.000; Full time

Job summary

A global leader in measurement technologies seeks a Software Support Engineer to join their APAC Technical Service & Support team in Balikpapan, Indonesia. You will provide technical support for diverse mining technology systems, ensuring their effective operation. The ideal candidate will have strong skills in networking, software engineering, and database management, with a minimum of 3 years of relevant experience. Proficiency in both Bahasa and English is essential, alongside valid working rights in Indonesia.

Qualifications

• At least 3 years' experience in scripting languages is necessary.
• Experience with relational or NoSQL databases is required.
• Valid working rights according to Indonesian labor law.

Responsibilities

• Provide remote technical assistance to clients.
• Support software at mining sites and troubleshoot issues.
• Act as a customer support advocate for key accounts.

Skills

Networking (wireless networks)

C++/Objective-C

Scripting languages (bash, perl, python)

Fluent in Bahasa and English

Education

Tertiary Qualifications in Computer Science or related fields

Tools

Relational databases (PostgreSQL, Microsoft SQL Server)

NoSQL databases (MongoDB)

Linux

Job description

We are Hexagon. At Hexagon, we do not just measure the world – we define its future. As the global leader in measurement technologies, we provide the confidence that vital industries rely on to build, navigate, and innovate.

Hexagon Autonomous Solutions specifically delivers mining, autonomy, and high‑precision positioning solutions that enable autonomous operations. Our product portfolio empowers customers to operate with confidence in challenging environments.

Hexagon Mining

One technology partner. For the life of your mine. Our mining technologies provide surveying, design, fleet management, production optimisation and collision‑avoidance capabilities in a life‑of‑mine solution that connects people and processes, reduces costs and improves the safety and productivity of mine sites.

The Position

Reporting to Software Support Team Lead, we are seeking a Software Support Engineer to join the APAC Technical Service & Support team, based in Balikpapan. The role of the Support Engineer will look after our diverse technology portfolio through providing remote technical assistance with the quarterly site visits to a growing range of clients in the Asia‑Pacific (APAC) region.

This will see you join a rotation of being on call once per month within day shift/after hour requirement to support our clients.

Furthermore, you will ensure Hexagon Mining technology systems at customer mine sites operate effectively and deliver tangible value to our customers mining operations. As a Software Support Engineer your responsibilities will be not limited to the following responsibilities.

Applicants who apply outside Balikpapan relocation to this region will be required to be managed solely by individual at own expense.

Technical (Responsibilities)

• Partner with the Product Development team to assist in capturing and identifying information about system issues (defects) when escalation is required.
• Support and maintain software deployed at remote mining sites, providing ongoing support for troubleshooting/problems solving customer may face.
• Investigation and resolution of issues including performance monitoring.

Operational (Responsibilities)

• Reporting and documentation requirements as required.
• Maintain, enhance and adhere to Hexagon Mining documentation and reporting standards, systems and processes.
• Representing Hexagon Mining in a helpful, professional and courteous manner at all times.
• Compliance with Hexagon Mining’s Workplace Health and Safety policies and procedures (and those of clients’ sites visited), participation in audits and compliance with instructions given in respect to the health and safety of himself / herself and the safety of others.

Customer Service & Support (Responsibilities)

• Be part of on call support roster to provide continuous support to customer service sites.
• Act as a dedicated customer support advocate and manage the technical issues for key customer accounts.
• Partner with Account Managers to ensure that customer accounts are in a healthy state with the Hexagon systems they own.

About you

We are looking for an experienced/Product/Support/Software Engineer with experience within who is ready for the next step in their career, where your knowledge, skills, experience and passion can be brought to the forefront of your role.

Technical (Qualifications)

• Tertiary Qualifications in Computer Science, Computer Engineering / Electrical Engineering / Software Engineering or related fields.
• Experienced in networking, (wireless networks), switches and routing, database administration, exposure with virtual machines would be desirable.
• Knowledge of C++ OR Objective‑C programming languages.
• Prior experience with Linux, OS.
• At least 3 years’ experience scripting languages (bash, perl, python etc.).
• Experience with relational (PostgreSQL, Microsoft SQL Server) or NoSQL databases (MongoDB).
• Experienced working in the mining industry in operational technology, ideally in FMS systems.
• Fluent in Bahasa and English both written and verbal.
• Valid Working Rights – pertaining to local Indonesian labour law.

General

• Initiative & Self driven: Able to establish own time management/routine to meet deliverables.
• Customer Centric & Solution Focused: Ensure our customer service lifecycle is delivered in partnership, solution driven in our engagement.
• Thrive in Dynamic Environments: Curious and proactive in navigating evolving landscapes.

Recruitment Process

Please note, we are applying a multistage interviewing model that will include video interviews, and practical exam within a Linux operating server. Applicants will be advised throughout process on such requirements. Successful candidates will be required to complete pre‑employment checks prior to offer of employment.

We are committed to being a diverse workplace that mirrors the international nature of our business, with employees, customers and suppliers working across the world in more than 50 countries.