Account Manager

Fivetran; Emea; Hybrid; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading data integration company seeks a Commercial Account Manager to manage customer accounts in Indonesia, driving growth and engagement. The role involves strategic management of customer contracts, upselling, and fostering relationships with clients. Ideal candidates will have 2+ years in SaaS sales or account management, proficiency with Salesforce, and strong analytical capabilities. This full-time hybrid position offers generous PTO and comprehensive medical benefits.

Benefits

100% employer-paid medical insurance

Generous paid time-off policy

RSU stock grants

Professional development opportunities

Monthly cell phone stipend

Access to mental health support platform

Qualifications

• 2+ years of proven track record in SaaS sales, customer success, or account management.
• Experience in managing contract renewals and negotiations.
• Exceptional organizational skills for managing multiple renewals.

Responsibilities

• Own incremental growth of your book of business by retaining and expanding customers.
• Identify and drive increased usage of Fivetran's solutions.
• Work cross-functionally with Customer Success Managers and other teams.

Skills

SaaS sales experience

CRM proficiency

Analytical skills

Collaboration skills

Time management

Financial acumen

Customer-centric mindset

Tools

Salesforce

Job description

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.

About the Role

Fivetran is building data pipelines to power the modern data stack for thousands of companies.

We’re looking for an Commercial Account Manager. The Account Manager (AM) plays a critical role in Fivetran’s growth by driving customer expansion, cross sell and usage. AMs own their book of business and manage customer contracting, upsells and renewals. The AM will manage customer contracts from planning through negotiation to execution. AMs are responsible for tiering accounts, strategizing growth use cases via connector and usage addition.

This is a full-time, hybrid position based out of Dublin office or remotely in the London area.

Technologies You’ll Use

Salesforce, Catalyst, Slack, Looker, Sigma, Clari, Hex, ChatGPT, Workday, Zendesk, Gong, Outreach, Slab, G Suite, Jira

What You’ll Do

• Own incremental growth of your book of business by retaining and expanding customers.
• Approach your book of business with a strategic mindset and tier your book of business to prioritize and refine your outreach and planning.
• Identify and drive increased usage of Fivetran to help our customers realize positive business outcomes from our modern data solution. Research and plan tailored outreach to customers to drive consultative discussions around potential new use cases and cross sell opportunities.
• Work cross-functionally with Customer Success Managers, Sales Engineers, Marketing, Product and other teams to drive a positive customer experience, while establishing deep and meaningful relationships with our users.
• Establish and maintain strong relationships with our Partner and SI counterparts to execute on customers data architecture plans.
• Own all contracting within your book of business including renewals, upsells and amendments.
• Provide accurate, timely forecasts for renewals and amendments, ensuring SFDC and forecasting tools are updated in real-time.
• Gather customer insights and feedback to share with sales, product, and leadership teams.
• Develop customer relationships with the goal of creating customer advocates.

Skills We’re Looking For

• Experience: 2 + years of proven track record in SaaS sales, customer success, or account management, with experience in managing contract renewals and negotiations.
• CRM & Project Management: Proficiency with CRM platforms (e.g., Salesforce), exceptional organizational skills for managing multiple renewals, and strong attention to detail.
• Analytical Skills: Ability to assess contract terms, identify upselling opportunities, and resolve issues proactively.
• Collaboration: Effective interpersonal skills for working with cross-functional teams, and clear, concise communication.
• Time Management: Skill in prioritizing tasks and managing multiple deadlines in a fast-paced environment.
• Financial Acumen: Understanding of key SaaS metrics and experience in forecasting revenue impacts, optimizing renewals, and managing bookings.
• Customer-Centric Mindset: Commitment to a seamless customer experience, anticipating needs and aligning solutions with customer and company objectives.

Perks and Benefits

• 100% employer-paid medical insurance *
• Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
• RSU stock grants *
• Professional development and training opportunities
• Company virtual happy hours, free food, and fun team-building activities
• Monthly cell phone stipend
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.

* May vary by country and worker type – please reach out to your recruiter for more information

Click here to learn more about Fivetran’s Benefits by Region.

We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. Read about us in Forbes.

To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.

To learn more about our candidate privacy policy, you can read our statement here.

We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don’t hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.

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