SUPV II CUSTOMER SERVICE

TE Connectivity; Cipulir; On-site; IDR 839.630.000 - 1.175.483.000; Full time

Job summary

A global technology company is seeking a Customer Service professional in Cipulir, Indonesia. This role involves managing demand planning, order management, and customer interactions to ensure exceptional service. Candidates should have 5-10 years in customer service with a strong understanding of communication and analytical skills. Proficiency in English and Microsoft Windows is essential. This is an opportunity to contribute to an organization with a commitment to integrity, accountability, and teamwork.

Qualifications

• 5-10 years minimum in customer service, procurement or production planning.
• Proficient in both written and spoken English.
• Self-initiative and people-oriented.

Responsibilities

• Manage incoming calls and emails from assigned accounts.
• Analyze demand forecasts for assigned accounts.
• Prepare and process shipments according to customer requests.
• Follow up on open disputes/invoice discrepancies.

Skills

Customer service skills

Analytical skills

Communication skills

Problem-solving skills

Education

Bachelor degree in any field

Tools

Microsoft Windows

Job description

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

The customer service role involves demand planning, order management, customer-facing interactions, geographical interface management, and navigating the complexities of addressing diverse customer needs and operational challenges. It requires a combination of analytical, communication, and problem‑solving skills, along with a customer‑centric mindset to deliver exceptional service and drive customer satisfaction and loyalty in ASEAN with revenue of ~ $180 million per year.

Job Responsibilities

Customers Management

• Handle incoming calls and emails from assigned accounts (customers) for various sales inquiries, including information on orders, lead times, incoterms, and stock availability.
• Proactively communicate with customers to ensure understanding and resolution of all order‑related issues.

Analyse Demand Forecast/ Revenue & Inventory Control

• Analyze demand forecasts for assigned accounts (customers) and review/control inventory in accordance with business unit targets.
• Conduct demand planning and upload forecasts to the system, managing replenishment orders and billing for consignment customer consumption.
• Generate forecast and LE reports promptly and accurately for Monthly Sales Revenue.
• Review customers' actual demand and forecasts to meet their requirements and conduct comprehensive analysis to avoid excess inventory or non‑moving stock.

Customer Documentation & File Management

• File all relevant sales transactions, including purchase orders, order proof lists, order acknowledgments, shipping documents, shipment reports, customer inquiries, and related information.

Shipment Management

• Prepare and process shipments according to customer requests.
• Collaborate with Planning/Logistics to ensure on‑time delivery based on customers' request dates and TE confirm dates for STR performance.
• Oversee drop‑shipment orders and ensure continuous follow‑up on shipment status, particularly for critical issues.
• Submit credit releases to finance for held accounts.
• Coordinate with Account Managers and customers to release shipments that are on hold.

Payment Management

• Follow up on open disputes/invoice discrepancies with Customer, Finance & Sales to ensure the best possible A/R results. If necessary, issue credit/debit notes to resolve discrepancies.

Job Requirements

• Bachelor degree in any field
• 5-10 years minimum in customer service/procurement or production planning, proficient in both written and spoken English
• PC literate with Microsoft Window software.
• Self‑initiative, perseverance, people oriented and able to travel locally and aboard for short assignment

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork