Warehouse Manager à Grande-Bretagne

Repairs Planner

Salary: Up to £33,000
Location: Walthamstow (Waltham Forest)
Contract: 12-month maternity cover (potential to become permanent)
Hours: 36 hours per week (9am-5pm, with one 8am-4pm shift per week on a rota)
Working pattern: Initially full-time office-based. After probation, potential for hybrid

We are seeking a proactive and highly organised Repairs Planner to deliver responsive helpdesk services that support repairs, maintenance and premises support functions across a wide range of environments. You will play a key role in managing workflow, triaging service requests, coordinating tasks with contractors and internal teams, and ensuring service delivery meets agreed KPIs.

• Coordinate and manage incoming service requests, work orders and help calls using CAFM systems (Concerto) and internal platforms such as ServiceOS.
• Prioritise and manage a personal caseload to ensure timely progression of open jobs in line with service KPIs.
• Build and maintain strong working relationships with internal teams, contractors and external stakeholders.
• Use effective questioning and listening techniques to understand customer needs and direct queries appropriately.
• Support the scheduling of routine and planned works.
• Manage queries and complaints professionally and ensure follow-up actions are completed.
• Assist with business development activity by supporting client officers in arranging or preparing for meetings.
• Ensure all work is carried out in accordance with health and safety requirements, policies and procedures.

• Significant experience in a similar helpdesk, coordination or facilities management role.
• Experience working with subcontractors and within a facilities management environment.
• Strong knowledge of relevant legislation, professional guidelines and best practice.
• Proven ability to monitor performance and take corrective action where needed.
• Ability to manage conflicting priorities, work under pressure and use initiative to resolve issues.
• Competent IT skills, including Microsoft Office and specialist systems such as CAFM platforms.
• Flexible approach to work, including occasional out-of-hours or weekend support if required.

Please apply or call Leah Seber at Build Recruitment.