Repairs Planner

Build Recruitment; Greater London; Hybrid; GBP 28,000 - 33,000; Full time

Job summary

A UK-based recruitment agency is seeking a proactive Repairs Planner for a maternity cover position. The role involves managing incoming service requests, maintaining relationships with contractors, and ensuring compliance with health policies. Ideal candidates should have significant experience in helpdesk or facilities management, strong IT capabilities, and a flexible approach. This position offers a salary of up to £33,000 and is initially full-time office-based with potential for hybrid arrangements.

Qualifications

• Significant experience in a similar role required.
• Experience with subcontractors and facilities management is crucial.
• Competent in Microsoft Office and specialist systems.

Responsibilities

• Coordinate and manage incoming service requests and work orders.
• Prioritise and manage a personal caseload to meet KPIs.
• Ensure compliance with health and safety policies.

Skills

Experience in a helpdesk or facilities management role

Strong knowledge of relevant legislation

IT skills including Microsoft Office

Ability to manage conflicting priorities

Tools

CAFM systems (Concerto)

ServiceOS

Job description

Repairs Planner

Salary: Up to £33,000
Location: Walthamstow (Waltham Forest)
Contract: 12-month maternity cover (potential to become permanent)
Hours: 36 hours per week (9am-5pm, with one 8am-4pm shift per week on a rota)
Working pattern: Initially full-time office-based. After probation, potential for hybrid

About the Role

We are seeking a proactive and highly organised Repairs Planner to deliver responsive helpdesk services that support repairs, maintenance and premises support functions across a wide range of environments. You will play a key role in managing workflow, triaging service requests, coordinating tasks with contractors and internal teams, and ensuring service delivery meets agreed KPIs.

Key Responsibilities

• Coordinate and manage incoming service requests, work orders and help calls using CAFM systems (Concerto) and internal platforms such as ServiceOS.
• Prioritise and manage a personal caseload to ensure timely progression of open jobs in line with service KPIs.
• Build and maintain strong working relationships with internal teams, contractors and external stakeholders.
• Use effective questioning and listening techniques to understand customer needs and direct queries appropriately.
• Support the scheduling of routine and planned works.
• Manage queries and complaints professionally and ensure follow-up actions are completed.
• Assist with business development activity by supporting client officers in arranging or preparing for meetings.
• Ensure all work is carried out in accordance with health and safety requirements, policies and procedures.

Skills, Experience & Qualifications

• Significant experience in a similar helpdesk, coordination or facilities management role.
• Experience working with subcontractors and within a facilities management environment.
• Strong knowledge of relevant legislation, professional guidelines and best practice.
• Proven ability to monitor performance and take corrective action where needed.
• Ability to manage conflicting priorities, work under pressure and use initiative to resolve issues.
• Competent IT skills, including Microsoft Office and specialist systems such as CAFM platforms.
• Flexible approach to work, including occasional out-of-hours or weekend support if required.

Please apply or call Leah Seber at Build Recruitment.