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ESSENTIAL EMPLOYMENT LTD
Planning & Scheduling Coordinator
Job summary
A leading service provider in Old Trafford is seeking a Planning & Scheduling Coordinator to arrange installations for customer fleets. The role involves scheduling and dispatching engineers, monitoring their activity, and handling communications. Full training is provided, no prior experience needed, but relevant experience is a bonus. Benefits include a salary up to £25,000, monthly bonuses, generous holiday, pension, and private medical insurance. Apply now to join a dynamic team!
Benefits
Qualifications
- Clear and confident communication skills are essential.
- Professional and polite telephone manner required.
- Self-motivated and able to work as part of a team.
- Excellent attention to detail is crucial.
- Willingness to learn new IT systems.
Responsibilities
- Schedule and dispatch engineers to customer sites efficiently.
- Monitor engineer activity proactively.
- Handle communications via phone, email, and support tickets.
- Process orders for timely completion of work.
- Close job tickets once work is completed satisfactorily.
- Record all customer interactions in the CRM.
Skills
Our client, a multi-award-winning vehicle tracking and lone worker service provider based in Old Trafford, is looking for an Installation Planner/Scheduler to join their team. You'll arrange installations for customer fleets by liaising directly with customers and engineers. Full training is provided, so no prior experience is necessary, though scheduling or planning experience is a bonus.
- Above-market salary of up to £25,000 per year (dependent on experience)
- Monthly bonus of up to £250 based on performance
- 20 days holiday + 8 bank holidays, with an additional day for each year of service (up to 25 days)
- Company pension
- Private medical insurance
- Casual dress code and on-site parking
- Communicate clearly and confidently
- Have a professional and polite telephone manner
- Are self‑motivated and a team player
- Have excellent attention to detail
- Are IT literate and willing to learn new systems
- Schedule and dispatch engineers to customer sites efficiently and profitably
- Monitor engineer activity proactively
- Handle customer, engineer, and internal communications via phone, email, and support tickets within agreed SLAs
- Process orders to ensure the timely completion of all work
- Close job tickets once work is completed satisfactorily
- Record all customer interactions in the company's CRM
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.