KPI-Driven Scheduler for Engineering Operations

Mitie; Rottingdean; On-site; GBP 25,000 - 30,000; Full time

Job summary

A facilities management company in England is seeking a Scheduler to manage daily schedules for engineers, ensuring timely completion of tasks and high customer care standards. Responsibilities include organizing client callouts, maintaining records, preparing quotes, and liaising directly with clients. The ideal candidate will have experience in customer service or administration, excellent communication skills, and a proactive approach in a busy environment. Familiarity with CAFM systems and Microsoft Office is preferred.

Qualifications

• Experience in a customer service, service administration, or technical support role.
• A background or interest in engineering/equipment servicing is highly desirable.
• Strong organizational skills with excellent attention to detail.

Responsibilities

• Manage daily schedules for engineers and arrange subcontractors.
• Log service jobs and schedule engineer attendance.
• Prepare quotes for repairs and monitor supplier deliveries.

Skills

Organizational skills

Communication skills

Multitasking

Customer service

Tools

CAFM system

Maximo

Microsoft Office

Job description

A facilities management company in England is seeking a Scheduler to manage daily schedules for engineers, ensuring timely completion of tasks and high customer care standards. Responsibilities include organizing client callouts, maintaining records, preparing quotes, and liaising directly with clients. The ideal candidate will have experience in customer service or administration, excellent communication skills, and a proactive approach in a busy environment. Familiarity with CAFM systems and Microsoft Office is preferred.