Scheduler

Mitie; Rottingdean; On-site; GBP 25,000 - 30,000; Full time

Job summary

A facilities management company in England is seeking a Scheduler to manage daily schedules for engineers, ensuring timely completion of tasks and high customer care standards. Responsibilities include organizing client callouts, maintaining records, preparing quotes, and liaising directly with clients. The ideal candidate will have experience in customer service or administration, excellent communication skills, and a proactive approach in a busy environment. Familiarity with CAFM systems and Microsoft Office is preferred.

Qualifications

• Experience in a customer service, service administration, or technical support role.
• A background or interest in engineering/equipment servicing is highly desirable.
• Strong organizational skills with excellent attention to detail.

Responsibilities

• Manage daily schedules for engineers and arrange subcontractors.
• Log service jobs and schedule engineer attendance.
• Prepare quotes for repairs and monitor supplier deliveries.

Skills

Organizational skills

Communication skills

Multitasking

Customer service

Tools

CAFM system

Maximo

Microsoft Office

Job description

Job Overview

As a Scheduler in this fast paced role, you will manage daily schedules for engineers, from planned maintenance and reactive work and arranging sub contractors, ensuring timely completion of tasks and high customer care standards, focusing on KPI's. Your responsibilities include updating engineer reports, procuring materials, organizing client callouts, and managing operative diaries. You will develop and evaluate plans, liaise with operations management for approvals, and monitor outstanding work. Additionally, you will drive operational excellence, address engineer queries, update relevant data, communicate quality concerns and liaise daily with the client. The role requires strong organizational, communication, and multitasking skills, with experience in an operational or helpdesk environment preferred. Knowledge of CAFM system, Maximo preferred.

Key Responsibilities

• Handle reactive queries, logging and tracking through to completion.
• Assist the Manager with daily coordination, reporting, and workflow management.
• Log service jobs, schedule engineer attendance, and maintain accurate customer updates.
• Prepare quotes for repairs and spare parts; monitor supplier deliveries.
• Liaise directly with the client, monthly meetings to keep them updated with ongoing works.
• Weekly meeting with engineers.
• Respond promptly and professionally to client enquiries via phone and email.
• Help ensure smooth and efficient service operations by maintaining clear, organised records and communication.

Ideal Candidate

• Experience in a customer service, service administration, or technical support role.
• A background or interest in engineering/equipment servicing is highly desirable.
• Excellent communication skills with a friendly, confident telephone manner.
• Strong organisational skills with excellent attention to detail.
• Ability to troubleshoot and problem-solve logically and confidently.
• Comfortable using Microsoft Office, CAFM platforms (Maximo preferred, but not essential), and general IT systems.
• Reliable, consistent, and able to manage multiple tasks in a busy environment.
• A proactive team player who takes ownership and works well under pressure.